Customer Success Specialist,Life Science

2 semanas atrás

São Paulo, Brasil JoVE Tempo inteiro

Overview

Customer Success Specialist, Life Science. JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients comprise universities, colleges, and biopharma companies worldwide. We are seeking talented individuals to join our growing team.

The Role

The Customer Success Specialist will be responsible for aiding researchers and faculty at subscribing universities and research institutions in the US to integrate JoVE’s content into their syllabi and support training and research activities.

Responsibilities:

  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the lab and classroom.
  • Delivering presentations and webinars at exhibits and conferences and at university/research center seminars and workshops.
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers) and teaching/research staff at universities and research institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects, etc.).
  • Providing customer feedback to sales, product and marketing teams.
  • Delivering product awareness within new and ongoing customer universities and research institutes.
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle and after a sale to provide support and ensure client satisfaction and retention.

Please share your resume in English

Requirements:

  • A Master’s or PhD Degree in STEM discipline
  • Prior experience working in laboratory settings is mandatory
  • Experience in science communications or customer-facing roles is considered a plus
  • Thorough understanding of education and research trends and challenges in assigned content areas (Biology, Chemistry, Medicine, Physics, Engineering, or Psychology)
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel

Why Join JoVE?

  • You can expect a compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and improving student learning in science education
  • Opportunity to work with global teams in an environment that promotes innovation and collaboration
  • Our strong promotion-from-within culture draws a clear path to advance your career with us
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Education, Consulting, and Science
Industries
  • E-Learning Providers and Higher Education
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