AI Model Trainer

Há 7 dias

Manaus, Brasil beBeeServiceNow Tempo inteiro

As an experienced professional with in-depth knowledge of ServiceNow products, including Customer Service Management (CSM), IT Service Management (ITSM), and HR Service Delivery (HRSD), you will contribute to AI model training initiatives. This role focuses on translating real business workflows and decision logic into structured, data-driven tasks that enhance AI reasoning and understanding of enterprise processes. The ideal candidate combines ServiceNow domain expertise, analytical capability, and prompt-engineering skills to design realistic, scenario-based tasks for AI learning. Define decision frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria. Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). Write clear, natural instructions aligned with ServiceNow business processes. Represent tasks in JSON format with clarity and consistency. Use SQL to analyze and validate data accuracy. Apply prompt engineering to structure effective task instructions. Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD). Document patterns, examples, and best practices for scalable use.

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