SAM HUB IT Service Delivery Manager

Job Title: South America HUB IT Service Delivery Manager

As Hub IT Service Delivery Manager, you are responsible for developing, implementing, and executing the IT delivery capability within the hub area of responsibility to either plan, build, run, or support IT solutions for a region with multiple function site offices and/or factories.

You will provide the interface to the business, consulting with the Hub BU leads, IT stakeholders, and application owners within the business on IT-related topics. This position is a stakeholder-facing role and requires management of expectations within the business.

Key Responsibilities:

1. Lead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/Region, eventually managing hosted IT resources and supporting global IT projects in respect of Hub/regional implementation.
2. Implement the global standard IT operating model across the hubs, oversee service and project delivery, and ensure that the business voice is an integral part of the PGIT operating model.
3. Develop and manage an organizational entity for delivering IT services, solutions, and activities in the Hub region.
4. Ensure end-to-end IT service delivery, including onsite services and IT/OT Cybersecurity operational management at the sites.
5. Aggregate demands for new and improved IT Infrastructure services required by the business and ensure overall business satisfaction with existing Infrastructure services.
6. Collaborate with Business Unit IT Management, IT stakeholders, and 3rd Party IS Suppliers and across Hubs.
7. Accountable for the assigned Business Unit scope towards Hitachi Energy Business and functions, ensuring that delivery of business processes/projects supporting IS systems/projects is aligned to Business and functions needs, resulting in improved efficiency, effectiveness, quality, and/or operational functionality.
8. Prioritize tasks and responsibilities to manage regional and local requirements and escalations seamlessly according to the global targets and strategy.
9. Lead and work with distributed teams and processes, driving them towards high levels of operational excellence.
10. Responsible for compliance of IT services to local law, local license compliance & local IT controls compliance.

Requirements:

• Bachelor's degree in Information Systems or a Technology-related field, or equivalent experience.
• Experience in IT delivery management roles across regional geographies.
• Project management experience of complex global projects, including IT system integration.
• Familiarity with manufacturing operations methods, process, and change management.
• Complex stakeholder scenarios, cross-functional problem solving, and good understanding of IT procedures and policies, together with end-to-end business processes knowledge.
• Excellent written and verbal communication skills, with the ability to communicate fluently in English in a global multicultural diverse environment.
• Flexibility to occasionally work in different time zones and business travel.

Hitachi Energy is a global technology leader advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.