PSE Manager

A Dock respeita a pluralidade de identidades e trabalha para promover uma cultura inclusiva. Não fazemos distinção de raça, cor, religião, identidade de gênero, orientação sexual, nacionalidade, deficiência ou idade em nenhuma etapa do processo seletivo, reforçando nosso compromisso com a diversidade.

Somos Dockers. Juntos construímos um futuro melhor. Inimaginável. Inesperado. Sem amarras.

Todos os dias, tornamos o universo financeiro mais simples, fácil e amplamente disponível. Fazemos isso questionando verdades estabelecidas, mudando conceitos e projetando o novo.

Nós realmente acreditamos na tecnologia para a evolução dos nossos clientes e para transformar o papel das finanças em todo o mundo, impulsionando a sociedade.

Se você também acredita nesse futuro, vem construir ele com a gente

• 5+ years of experience in IT Command Center at managerial level;
• 2+ years of experience managing IT Command Center teams of mission critical systems (large financial institutions, critical health systems, flight control, etc.);
• Enthusiasm with observability and monitoring tools;
• Mastery in IT operation metrics and in Incident Management;
• Minimum technical knowledge in microservices architecture, databases and cloud infrastructure;
• Ability to easily communicate with people with different skills (technical, business, commercial, products);
• Data-driven decision mentality and sound business judgement - you understand what drives value and can make sensible commercial decisions to reflect this;
• Stellar relationship building skills, from inception to execution, internally and externally;
• Experience leading a team, with willingness to invest in the coaching and development of your team members. We need someone that sees the 1:1s as the most fun part of the day. You coach;
• Ability to adapt with humility and resilience;
• A passion for technology. You are going to breathe tech. True.

• Engage a 24x7 team of smart and hardworking production support engineers;
• Lead the PSE team to work with Engineering and SRE teams in order to map dependencies, identify and understand monitoring (dashboards and alerts), create a consistent knowledge basis and first-level recovery procedures;
• Solve it, solve it all: we're looking for people who are curious and passionate about solving problems;
• Assist and support the team to automate everything they can: escalation procedures, reporting, follow-up procedures, and reporting platform status and incidents to the clients;
• Create a Single Point of Contact with clients of the whole company when handling critical incidents, with a single tone of voice among the whole command center.