Retention Manager

Overview Darkroom is a technology‑driven growth marketing firm focused on growth‑stage consumer companies. Founded in 2017, we deploy a unique blend of senior human resources and an agentic technology stack that enhances output, efficiency, and revenue generation for our clients. Our team has driven billions of dollars in trackable revenue across e‑commerce, direct‑to‑consumer, and social commerce programs, accelerating results for our portfolio by developing high‑impact digital strategies that unlock revenue growth, transform marketing operations, and prioritize profitability. About The Role We are looking for a highly innovative, data‑driven Retention Marketing Manager who is motivated by the challenge of working with some of the fastest growing e‑commerce and digital brands. You will join a team of email, SMS, and retention marketing experts to drive client revenue, partner with cross‑functional colleagues, and deepen retention and loyalty. This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Spain, Mexico, Portugal, and Brazil. Responsibilities Lead client retention strategy as the primary retention lead for select clients, including bi‑weekly client meetings to discuss initiatives. Report on strategic KPIs, create insights and actionable recommendations to grow client retention, engagement, and revenue. Develop strategic campaign calendars and prioritize projects to scale clients’ email, SMS, loyalty and subscription programs. Project manage and delegate campaign briefs to a team of retention specialists and designers. Review all client briefs and designs for quality before approval. Assign segmentation and QA for email and SMS campaigns to ensure flawless delivery. Execute automation/flow logic set‑up, pop‑up builds, and app integrations. Coordinate cross‑departmentally with Growth, Digital, and Marketplaces teams to develop cohesive campaigns that drive client growth. Qualifications 5+ years of digital marketing experience with hands‑on retention focus. Proven track record scaling personalized D2C/e‑commerce email and SMS programs that build deep customer relationships. Strong ability to creatively message value propositions for brand product catalogs in engaging, informative campaigns. Experience developing creative customer journeys and loyalty programs that drive loyalty and lifetime value. Hands‑on experience with Klaviyo (or similar ESPs), including list segmentation, lifecycle drip automations, and triggered events. Knowledge of Shopify and related tech stack options such as Privy, JustUno, Yotpo, Octane AI, etc. Experience with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo. Ability to project manage multiple tasks in a fast‑paced environment. Data‑driven mindset and proficiency converting analytics into actionable strategies that drive revenue. Dedication to continuous learning and staying on the cutting edge of DTC marketing trends. Experience developing and executing customer loyalty programs that enhance LTV. Prior direct report experience and exceptional leadership skills working with cross‑functional teams. Excellent verbal and written communication and presentation skills. A Day in the Life Serve as the primary retention lead for select clients, working to develop best‑in‑class retention strategies and leading bi‑weekly meetings. Report on strategic KPIs for clients, creating insights and actionable recommendations. Develop strategic campaign calendars and prioritize projects and initiatives. Project manage and delegate campaign briefs to your team. Review all client briefs and designs for approval before sending to the client. Assign segmentation and QA email and SMS campaigns ensuring flawless delivery. Execute on automation/flow logic set‑up, pop‑up builds, and app integrations. Coordinate cross‑departmentally with Growth, Digital, and Marketplaces teams. Working at Darkroom Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership, but also support each other relentlessly. No egos, no red tape—just world‑class talent building something remarkable. Remote‑first culture with a strong community base and flexible parental leave benefits. Equal Opportunity Statement Darkroom is an equal‑opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Advertising Services #J-18808-Ljbffr