Application Support Analyst

Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for "L2 Application Support Analyst " Onsite mode, Nebourhood Itaim Bibi – São Paulo who wants to learn and transform his career. In this role you will:
(responsibilities) App Support ExperienceDebugging Experience / Hands on Experience with Code Technologies - Unix / SQL / Java Language :
EnglishWork actively with team members to analyse and resolve application issuesIdentify defects, discrepancies, and trends by ways of code debugging or log analysisManage incidents and effectively communicate with users, application owners and senior stakeholders across all areasImprove application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordinglyAdopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating themChallenge existing application setup, processing and suggest different ways to solve problem or improve stabilityActively participate in Change management process with view to manage risk in production environmentBuild and improve run books for generalists to minimize operational errors and gain fungibility/efficiencyDevelop reports that provide trending statistics to track and manage application health and support service performanceWilling to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hireMUST HAVE SKILLS AND/OR LICENSES REQUIRED TO PERFORM THE JOBComputer Science concept of Data Structures in practical use casesProblem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issuesGood communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholdersOne of the following Structured or Object Oriented programming languages:
Java and AngularOne of the following Scripting languages:
Shell script, Perl or Python etc.One of the following RDBMS environments:
Sybase ASE/IQ, Oracle or DB2NICE TO HAVEExperience in the Financial Service IndustryExperience in Cluster Computing and Big Data solutions:
Spark, Hadoop, HDSF, XRS using public cloudDegree in Computer Science What can you expect from us? - Professional development and constant evolution of your skills, always in line with your interests.
- Opportunities to work outside Brazil - A collaborative, diverse and innovative environment that encourages teamwork. What do we offer? TCS Benefits – Brazil:
Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer #Buildingonbelief ID:
9886592

---