DevOps Manager

Overview:
Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.
What’s in it for you? We offer a comprehensive package including a competitive salary, top of the range benefits, discretionary bonus scheme, annual pay reviews, constant learning through the Games Global university, wellbeing initiatives and office spaces you’ll thrive in
Not based in the location of this role. Don’t Stress, depending on the role Games Global offers A* relocation packages. Please speak to the recruitment team for further information.
**Responsibilities**:
**Leadership & Team Management**:
- Oversees all aspects of the team by facilitating and resolving issues, through effective problem solving and communication skills.
- Create and maintain a culture of support, enablement, ownership, and accountability.
- Oversee the company’s support team, managing their roster and ensuring effective coverage for all operational needs.
- Set priorities, delegate tasks effectively, and ensure timely delivery of objectives across both DevOps and support teams.
- Conduct performance appraisals of direct employees.
- Monitor performance of direct employees on an ongoing basis and takes effective steps to deal with non-performance.
- Provide hands-on support and guidance to the team when needed, especially in high-pressure situations.
**Deployment & Operations Management**:
- Own the end-to-end deployment lifecycle of the company’s products on AWS and legacy platforms, ensuring stability, performance, and cost-efficiency.
- Ensure the deployment pipelines adhere to the highest standards of reliability, scalability, and security.
- Troubleshoot and resolve infrastructure and deployment issues rapidly to minimize downtime or impact.
**Service-Level Processes (SLIs/SLOs/SLAs)**:
- Establish, monitor, and enforce Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for all deployed systems.
- Ensure compliance with customer-facing Service Level Agreements (SLAs) and proactively address potential risks to performance metrics.
- Lead the resolution of high-priority incidents, ensuring root-cause analysis is conducted and long-term fixes are implemented.
**Cost Control & Optimization**:
- Monitor AWS usage and costs, proactively identifying opportunities for cost optimization.
- Implement strategies to balance performance and cost-efficiency across all deployments.
**DevOps Processes & Automation**:
- Continuously improve CI/CD pipelines and other automated workflows to enhance the efficiency and speed of deployments.
- Implement best practices for infrastructure-as-code, monitoring, logging, and alerting.
- Ensure compliance with security and regulatory requirements.
**AI Integration & Application**:
- Leverage AI tools and techniques to enhance DevOps workflows, such as predictive scaling, automated incident detection, and intelligent monitoring.
- Collaborate with cross-functional teams to incorporate AI-driven solutions into the infrastructure and deployment processes.
- Provide detailed documentation of AI-related projects and how they contribute to operational improvements.
**Support Team & Issue Resolution**:
- Oversee the company’s support team, ensuring customer issues are resolved efficiently and within defined SLAs.
- Develop and maintain a support team roster to ensure 24/7 coverage for mission-critical operations.
- Implement effective issue resolution workflows and escalation procedures for high-severity incidents.
- Analyze support trends and feedback to identify opportunities for system and process improvements.
Qualifications:
**Experience & Skills**:
- Proven experience in a leadership role within a DevOps team.
- Project management skills including, product-based planning techniques, business case creation & maintenance, and issues & risk management.
- A proven track record of delivering products on time and to budget.
- Creative thinking backed by strong analytical and problem-solving skills
- Strong knowledge of CI/CD pipelines, infrastructure-as-code (e.g., Terraform, CloudFormation), and containerization (e.g., Docker, Kubernetes).
- Hands-on experience in troubleshooting complex system and deployment issues.
- Comprehensive understanding of AWS cost structures and strategies for optimization.
- Demonstrated ability to manage SLIs/SLOs/SLAs and lead issue resolution workflows.
**AI Experience**:
- Familiarity with AI-driven tools for monitoring, alerting, and predictive analytics.
- Ability to articulate the value and impact of AI solutions in operational scenarios.
**Leadership & Communication**:
- Excellent leadership and mentoring skills, with a proven ability to inspire and guide teams.
- Strong problem-solving and decision-making abilities, especially in time-sensitive environme

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