Supply Chain

Supply Chain & Manufacturing Application Services - IT Business Consultant Job Description

Posted Thursday, July 24, 2025 at 5:00 AM | Expires Thursday, August 7, 2025 at 4:59 AM

At Sylvamo, we're a team on a mission. Joining us, you'll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us

Supply Chain & Manufacturing Application Services - IT Business Consultant

Purpose:

Sylvamo's IT Enterprise Application Services organization is responsible for designing, building, implementing and sustaining an Enterprise Supply Chain solution. The objective of the solution is to support and enable changing business processes to improve customer satisfaction and reduce supply chain costs. Enterprise Application Services includes Commercial Excellence, Finance & Sourcing, Supply Chain & Manufacturing, HR & EHS, and Application Development.

The Supply Chain and Manufacturing Application Services IT Business Consultant will work in a lean team environment to recommend and deliver technology enabling business processes in SAP covering Supply Chain (Supply Chain Planning and Order to Invoice processes) and our Manufacturing Execution System) along with a number of 3rd party integrations.

The applications in scope include SAP APO, ECC, BW and our MES applications. There are 3rd party applications in scope that will be managed and supported including Loftware, Load Xpert that will require helping manage vendor relations supporting enhancements, projects, deployments, documentation maintenance, integration changes, data extractions, application licenses, and in some cases 1st and 2nd level application support.

The team provides business, operational and technical expertise for IT solutions including design and implementation of Supply Chain and Manufacturing solutions that could consist of in-house and 3rd party applications.

IT point of contact and consults for custom features within vendor products, and acts as a liaison working across IT, the business and with our Managed Service partners.

The candidate should have configuration experience and knowledge of Supply Chain and Manufacturing processes with functional and configuration knowledge of SAP APO DP/S&OP/PPDS, SAP ECC SD/PP/CO/PM and how to integrate with 3rd party applications to support functional and process changes to enable business requirements.

The candidate needs leadership skills to organize, facilitate, and lead design, build and testing activities supporting enhancements and projects as well as to be a point of contact for vendors supporting 3rd party applications.

The candidate will need leadership skills to manage work with our Managed Service Partners.

Key Accountabilities:

• Lead and help manage vendor relations supporting enhancements, projects, deployments, documentation maintenance, integration changes, data extractions, application licenses, and in some cases 1st and 2nd level application support
• Lead and coordinate project deliverable estimates for integrated and complex development of application solutions/projects working across IT, the business and with our contract/managed services partners
• Able to break-down work, explain tasks and understands interdependencies
• Lead and facilitate design discussions
• Will lead and be responsible for multiple phases of a project and could serve as an IT project manager
• Lead and conduct process improvement, functional design and realization for the Supply Chain, Manufacturing and Deliver functional areas applications and system changes
• Capable of working independently with little supervision and guidance
• Analyze complex user information flows and business requirements to determine alternative procedural and/or systematic solutions to meet business requirements
• Understands business data and how to effectively present information using specific software tools
• Translates business partner requirements into functional specifications for the IT organization
• Performs process and data mapping
• Solves difficult problems with effective solutions
• Perform SAP (Supply Chain Planning - SAP APO DP/S&OP/PPDS; SAP ECC SD/PP/MM/PM) and MES configuration or familiar with how to determine configuration options
• Perform IT acceptance testing of configuration changes and development changes in a highly integrated environment following established methodologies and tools for providing regular reporting on results
• Provide support of existing processes in the project and production environments
• Work cohesively with other Information Technology, business and contract resources/groups
• Lead and participate in project and team meetings
• Participate as needed with go-live and after hours IT project support
• Responsible for maintaining support documentation including design documents and functional documentation
• Subject matter expert in business applications / systems / specific technology
• Takes on medium to large functional/technical assignments
• Responsible for leading and participating in process assessments, documenting the solution analysis following the PDP methodology
• Organizes IT cross functional teams for highly complex and integrated scope during the realization phase proving continuity between design and realization
• Surfaces and escalates issues and risks, providing recommendations and facilitating resolution to issues
• Seeks out value added opportunities to improve IT solutions and service capabilities
• Conduct knowledge transfer sessions as a functional/technical expert
• Able to work independently and is a self-starter

People:

• Leverages IT professionals with strong production planning, paper manufacturing, SAP/MES functional knowledge, SAP/MES technical development and project management skills
• Ensures compliance with all Human Resource function directives and guidelines related to personal and professional development of staff, career and succession planning
• Participates and is engaged in regularly scheduled people reviews focused on personal development and team engagement
• Helps ensure knowledge transfer plans are maintained and implemented to sustain a high performing team and bench strength across the areas of responsibility

Customers:

• Ensure business solutions are designed, built and tested to support customer needs by using consistent methods and standards, project management discipline and supporting toolsets
• Develop relationships with our IT partners and Global Supply Chain business organizations collaborating on priorities and design solutions

Operational Excellence:

• Responsible for executing day-to-day tasks and assignments of deliverables ensuring deliverable timelines are met
• Understand all corporate policies impacting IT and ensures adherence. Completes all security, legal and regulatory requirements to safeguard the application
• Maintains the integration and secures integrity of Supply Chain Operating Model design and enabled benefits
• Seeks out value added opportunities to improve IT Solutions and Services capabilities
• Managing vendor relations
• Dealing with ambiguity
• Maintaining standardized processes, procedures and standards through ever changing business processes
• Business environments and requirements change often and complexity level is high
• Integration with SAP based Supply Chain processes, data and technology brings additional complexity
• Working in a highly complex technical landscape

Knowledge and Experience:

Functional / Technical Skills:

• Bachelor's degree in IT or related field preferred
• Minimum 10 years business and IT experience
• Understanding of the Supply Chain and Manufacturing Execution System (MES) processes and enabling technology
• Understanding of waterfall and agile methodologies
• Well developed in delivering IT-enabled projects with established project management skills
• Capable of working independently with little supervision and guidance
• Strong interpersonal, leadership, and organizational skills
• Sharp analytical skills
• Excellent communication and written skills
• Excellent presentation skills
• Strong understanding and able to execute the design and build methodology
• Skilled in process management; can translate output of process assessments into clearly defined gap and proposed resolution
• Broad and deep business process knowledge of the Supply Chain and MES processes; able to lead and contribute to design and build process and functional deliverables
• Paper industry knowledge
• Configuration skills in SAP and MES applications
• SAP BW knowledge of data stores and cubes to understand data relationships
• Application and data integration skills
• Governance, risk and compliance skills
• Software testing skills
• Business intelligence/analytical skills
• Fluent in English (Written and Verbal)

COMPETENCIES

• Action Oriented
• Agile
• Business Acumen
• Business Savvy
• Communication Skills
• Conflict Management
• Customer Focused
• Dealing with Ambiguity
• Decision Quality
• Development-minded
• Drive for Results
• Functional/technical Skills
• Inclusive and Collaborative
• Informing
• Learning On The Fly
• Peer Relationships
• Planning
• Political Savvy
• Priority Setting
• Problem Solving
• Process Management
• Standing Alone
• Self-development
• Team-oriented

Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr

---