Senior Consultant Client Success

Senior Consultant Client Success – Visa Visa is a world leader in payments and technology, with over 259 billion transactions annually. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive. Job Description The Sr Consultant, Client Success & Service Experience is a client‑facing, individual contributor role serving as a payment initiation subject‑matter expert. The consultant enables new client capabilities, promotes product adoption, and optimizes client performance. This role requires a high level of technical proficiency to support clients with complex problems and optimization opportunities, acting as client enablement for customers adopting payment initiation products in Brazil and supporting technical projects to launch and drive success. Responsibilities Ensure the successful deployment of payment initiation services through technical delivery and implementation expertise, providing ongoing guidance and support to new and existing clients. Maintain consistent communication to provide timely feedback to Product and build strong partnership relationships. Develop and implement a client outreach strategy to assess new products or processes and their impact on clients before live implementation. Create documentation to educate Client Services and ensure they have the necessary materials to educate and execute strategies with clients. Create trusted advisor relationships with clients, manage expectations, and prioritize their needs. Proactively monitor client accounts, identify technical issues, manage and elevate them, interfacing with Product Development, Sales, and Operations teams. Contribute to the development of project implementation artifacts, technical documentation improvement, knowledge base, and support resources. Establish working relationships with Client Services and other cross‑functional subject‑matter experts to orchestrate consultation to resolve client issues and optimize client performance. Additional Information This is a hybrid position. Office presence days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor’s degree, or 5 or more years of relevant work experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 2 years of work experience with a PhD. Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor’s degree, or 7 or more relevant years of experience with an Advanced Degree, or 3 or more years of experience with a PhD. 5 or more years of work experience with a bachelor’s degree, or at least 2 years of work experience with an Advanced Degree. Proficiency in Portuguese and English. Spanish is a plus. Prior experience in Open Finance / Open Banking services / payment solutions. Experience with APIs (REST, JSON, SOAP, XML, Postman). Excellent verbal, written, presentation, and interpersonal skills with strong analytical and problem‑solving abilities. Demonstrated technical and self‑learner aptitude. Previous experience with project coordination/management and production support is desired. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Customer Service Industries: IT Services and IT Consulting EEO Statement Visa is an equal‑employment‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr