National Duty Manager/ Department Manager

**Job Requisition ID**: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.**Overview of the role**:Duty Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.**What you will do:- **Description of Accountability:**Customer Service**- Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.- Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience- Replying to all customer feedback and following up actions within the department on a daily basis- Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction- Delivers friendly, knowledgeable and efficient service within the department.**Store Operations**- Ensure store opening and closing procedures are adhered to.- Ensure Store cover is planned and implemented properly.- Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department- Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation- Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).- Safety procedures need to be implemented in line with company policy.- Adherers to Standard Operating Procedures (SOP) manual on day to day basis**People Management**- Newcomers and staff are properly inducted and trained.- Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures- Effectively manages conflicts & motivating colleagues to perform to their best of the abilities**Required Skills to be successful:- **- Knowledge of customer service principles and processes- Knowledge of sales principles- The ability to lead and motivate a team- Excellent communication and 'people' skills- A strong commitment to customer service- The ability to work under pressure and handle challenging situations- Confidence, drive and enthusiasm- Decision-making ability and a sense of responsibility- The ability to understand and analyse sales figures- Good MS excel and word skills- Some heavy lifiting**What equips you for the role**:- **High School or Bachelor Degree**:- **5-7 years’ experience** in in similar role with Retail sales background.- Retail Background- Acumen and the ability to communicate with individuals at all levels- Taking Initiative- Drive for Results- Good communication skills (verbal and written)- Strong/excellent attention to detail