
Advanced Manufacturing Support Specialist
4 semanas atrás
The primary objective of this role is to ensure the optimal functioning and compliance of business-critical applications.
Key Responsibilities:
- Provide advanced support for critical applications such as LIMS, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
- Investigate incidents, service requests, and change requests in a timely manner to minimize disruption.
- Continuously monitor application health, performance, and integrations.
- Offer high-quality support to end users across multiple countries and languages, ensuring clear communication.
- Maintain accurate documentation, audit trails, and compliance with regulatory and security standards.
- Participate in system upgrades, testing, and deployment activities.
- Ensure seamless integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
- Guarantee applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.
Required Skills & Qualifications:
- Proven experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
- Strong knowledge of Spanish and Portuguese language required.
- Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
- Exceptional troubleshooting and analytical skills.
- Experience with SQL, Windows, Azure, and integration platforms.
- Ability to work collaboratively with global teams and support users in multiple regions.
- Excellent communication and documentation skills.
- Significant experience in manufacturing apps.
Preferred Qualifications:
- Experience with cloud-based solutions and real-time production monitoring.
- Knowledge of compliance and regulatory requirements in manufacturing.
- Strong multilingual support capabilities (English, Spanish, and Portuguese).
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