Logistics Operations Specialist

4 semanas atrás

Rio Grande do Sul, Brasil Zelh Tempo inteiro
Our client is a fast-growing logistics provider specializing in dedicated freight, brokerage, and OTR operations. Powered by cutting-edge TMS platforms, ELDs, and load boards, we're looking for a dynamic Logistics Operations Specialist to drive efficiency, build relationships, and optimize our operations.
What You'll Do:
As the backbone of our daily operations, you'll wear multiple hats to ensure seamless freight movement, happy customers, and a high-performing fleet. Your responsibilities include:
Account Management for Dedicated Customers (40%):
- Own customer accounts as the primary point of contact, fostering trust and delivering top-tier service.
- Manage daily freight movements, monitor schedules, and ensure on-time pickups/deliveries.
- Resolve issues (delays, damages, accessorials) proactively with drivers and customers.
- Forecast capacity, optimize routes/backhauls, and track KPIs (on-time delivery, cost per mile).
- Update TMS with load statuses, BOLs, and PODs; support pricing and service-level agreements.
Brokerage Dispatching (30%):
- Post loads to load boards, book carriers, and negotiate rates for profitable margins.
- Track and trace loads in real-time, troubleshoot issues, and ensure compliance (insurance, safety ratings).
- Communicate with shippers, receivers, and carriers to resolve delays and maintain service quality.
- Maintain accurate TMS records and documentation (rate confirmations, PODs) for audits.
Driver Management/Dispatching (20%):
- Serve as the go-to for company drivers (dedicated/OTR), providing trip details and real-time support.
- Monitor ELD logs for compliance, coach drivers on performance, and address issues (breakdowns, violations).
- Build strong driver relationships to boost retention; assist with pay, home time, and equipment needs.
- Track driver KPIs (fuel efficiency, safety) and update TMS with trip data and documentation.
Fleet Maintenance (10%):
- Oversee preventative maintenance, repairs, and DOT inspections to keep trucks compliant and reliable.
- Schedule and document services, track costs, and implement cost-saving strategies.
- Monitor truck performance and driver behavior via telematics; report on downtime and repair trends.
**Working conditions**:
- Working schedule**:Mon-Fri 6 am - 3 pm PST**
- Competitive Salary in USD
- ** Remote** mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- Remote eligibility
We need:
- A master communicator (verbal and written) who builds trust with customers, drivers, and carriers.
- Organized and calm under pressure, with stellar multitasking and problem-solving skills.
- Tech-savvy, with hands-on experience using TMS platforms (e.g., McLeod, DAT, Truckstop), ELDs (e.g., Samsara, KeepTruckin), and load boards.
- A relationship-builder who thrives on collaboration and driving efficiency.
- Knowledge of freight operations, rate structures, and DOT regulations is a big plus.
- Comfortable with KPIs, data analysis, and optimizing processes.

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