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Operational Excellence Specialist
4 semanas atrás
- Coordinate Move-In activities for seamless guest experiences, covering entry methods, registrations, parking assignments, and guest requests.
- Ensure client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
- Communicate with clients effectively to ensure high-quality guest experiences.
- Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
- Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
- Review, validate, and dispute reports sent from vendors post-move out.
- Calculate and communicate any charges post-stay from our vendors.
- Ensure timely handling of all issues in line with internal Service Level Agreements.
Requirements:
- Bachelor's degree in business, hospitality, operations, or a relevant field.
- 2-4 years of working experience with solid operational exposure.
- Proficiency in computer skills.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent attention to detail and communication skills.
- Experience in hospitality and start-ups is a plus.
- Prior experience in customer-facing roles is advantageous.
