(fluent German

2 semanas atrás

Porto Alegre, Brasil SupportYourApp Tempo inteiro

Overview

(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

What You Will Do
  • Provide exceptional customer support via emails and calls
  • Handle inquiries in the global CRM following established processes
  • Build positive and long-lasting relationships with customers
  • Communicate with potential customers
  • Accurately update and categorize leads in the system
  • Securely work with customers\' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client\'s products and services
What You Need to Succeed
  • Fluent German and English (C1 written and spoken for both languages is a must)
  • Previous experience in luxury customer support
  • Attentive to details
  • Experience in sales is an advantage
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits and Perks
  • Schedule: 5 days per week, rotating 4 shift types: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM (Brazil time)
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management focused on growth and long-lasting cooperation
  • Opportunities for self-development
Who We Are

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team with care and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills

Visit our website:

EEO Statement

DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

#J-18808-Ljbffr

  • German Customer Service Representative

    Há 5 dias

    Porto Alegre, Brasil United Call Centers Kft Tempo inteiro

    **_United Call Centers_** _is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German speaking CSRs for our international remote team._ **Job responsibilities**: - Help with...

  • Integration Architecture Senior Specialist

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** LOCATION IS SAO LEOPOLDO We are looking for an **Integration Architect** for one of our strategic customer accounts. This is a customer facing role where you will support the Head of Architecture and Technology Advisory as well as your architect & advisor colleagues with integration topics (SAP to SAP, SAP to 3rd-party,...

  • Integration Architecture Senior Specialist

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better**LOCATION IS SAO LEOPOLDOWe are looking for an **Integration Architect** for one of our strategic customer accounts.This is a customer facing role where you will support the Head of Architecture and Technology Advisory as well as your architect & advisor colleagues with integration topics (SAP to SAP, SAP to 3rd-party, cloud...