(fluent German

Overview (fluent German & English) Customer Support Consultant, remote (Luxury Brand) What You Will Do Provide exceptional customer support via emails and calls Handle inquiries in the global CRM following established processes Build positive and long-lasting relationships with customers Communicate with potential customers Accurately update and categorize leads in the system Securely work with customers\' sensitive information Apply the latest customer happiness practices Maintain working knowledge of our client\'s products and services What You Need to Succeed Fluent German and English (C1 written and spoken for both languages is a must) Previous experience in luxury customer support Attentive to details Experience in sales is an advantage Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Benefits and Perks Schedule: 5 days per week, rotating 4 shift types: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM (Brazil time) Fully remote work opportunity Inclusive international environment Compensation in USD Bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management focused on growth and long-lasting cooperation Opportunities for self-development Who We Are SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team with care and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills Visit our website: EEO Statement DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. #J-18808-Ljbffr