Jr. Customer Service Representative
4 semanas atrás
About INEOS Styrolution Current Opportunity : Position Details Job Title: Junior Customer Service Representative Location: São Paulo, SP, Brasil. Job Overview The Jr. Customer Service Representative executes import and export operations, dealing with global company sources on imports, managing orders, deliveries and incident customer issues. Support South America region indent business model following up orders entry and deliveries. Challenges Business depends entirely on intercompany imports; import lead time varies from sources, creating complexity on meeting customer demand. Intercompany supply chain communication and alignment, customs and transportation strikes, time pressure from customers and sales team on material availability and lead time. Responsibilities Responsible for INDENT orders for Brazil and Argentina, providing a high service level to customers, supporting also local stock replenishment when required. Responsible for improving the service level of the service providers, giving training or requesting adjustments when necessary for the business. Always improving the operation and processes in order to aim for service level improvement. Supporting sales team to make the required adjustments when necessary for IND process. Respond and keep the guidelines of internal and external audits. Set IND orders in SAP, performing the contract analysis process (PO analysis), assuring the correctness of material, package, origin, price and payment terms. Keep a close follow up on the orders, always informing the status to the customers and sales. Support the customer with pro-forma invoices, bill of landings, DIs and all other documents. Qualifications Education & Knowledge : Bachelor in Business, Engineering, Economics, Marketing or Foreign Trade English / Spanish language Experience in general : More than 3 years of experience in logistics procedures and processes (national and international) Product knowledge Tax knowledge Basic Training : Welcome ISTN / Quality guides / Procedures and Guidelines ISTN Technical Skills Knowledge in ERP / SAP, Office package knowledge, Import and export local laws, Foreign Trading Competencies, Behavioral skills Analytical thinking; Initiative and creativity; Planning and organizing; Teamwork; Good communication; Customer orientation; SHE Compliance Inclusive Culture We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring their unique selves to work daily, have a sense of belonging, and contribute to our core values. We have an inclusive approach, which is open and transparent. We respect and value diversity and believe in equality of opportunity. We do this by valuing and respecting cultural differences and welcoming diversity of thought and perspectives from all our employees. We are excited to hear from you and share more about our organization. Job Details Location: São Paulo, Brazil Discipline: Supply Chain Type: Full-time Business: INEOS Styrolution Posted: 30 October Closing Date: 16 November Your INEOS Styrolution Recruitment Team #J-18808-Ljbffr
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