Technical Support Agent

4 semanas atrás

São Paulo, Brasil Cognizant Tempo inteiro

Technical Support Agent - Spanish (Assistant) Join to apply for the Technical Support Agent - Spanish (Assistant) role at Cognizant As a Technical Support Agent - Spanish (Assistant) you will make an impact by providing end-to-end support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager. In This Role, You Will Provide end-to-end support for customers and partners, adhering to global processes and guidelines; Diagnose and resolve technical issues related to Google Ads campaigns, billing, and policy compliance; Responsible for the accurate opening, documentation, and efficient escalation of complex cases; Ensure strict compliance with SLAs (Service Level Agreements) and quality standards; Attend and replicate mandatory training sessions. Work model: Hybrid – 2 days a week in a client or Cognizant office in São Paulo – SP. We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What You Need To Have To Be Considered Advanced/fluent Spanish required Basic/Intermediate English (Required for internal tools and documentation). Intermediate or advanced English proficiency is a plus. Proven experience in Customer Support or Technical Support, preferably B2B; Practical or theoretical knowledge of Google Ads (account structure, campaigns, metrics); Familiarity with Digital Marketing concepts (SEO, SEM, Funnel optimization); Strong ability to multi-task and manage queues across all support channels (Chat, Email, and Phone); Ability to accurately gather, document, and register customer information and technical details. These will help you stand out Advanced knowledge of Google products (GMB, Analytics, Waze Ads); Familiarity with Programmatic Media concepts and bidding strategies; Please, upload your resume in English. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x #J-18808-Ljbffr

  • Technical Support Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Description - ExternalAs a Technical Support Agent - Spanish Assistant you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.In this role, you...

  • Technical Support Agent

    1 semana atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    As a Technical Support Agent (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.In this role, you will:Provide end-to-end support...

  • Technical Support Agent

    2 semanas atrás

    Greater São Paulo Area, Brasil Cognizant Tempo inteiro

    As a Technical Support Agent - Spanhish (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of theMulti Channel Helpdeskteam and work collaboratively with manager.In This Role, You WillProvide end-to-end...

  • Technical Support Agent

    1 semana atrás

    Greater São Paulo Area, Brasil Cognizant Tempo inteiro

    As a Technical Support Agent (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of theMulti Channel Helpdeskteam and work collaboratively with manager.In This Role, You WillProvide end-to-end support for...

  • Technical Support Expert

    2 semanas atrás

    São Paulo, Brasil beBeeSupport Tempo inteiro

    Job Title: Technical Support Expert We are seeking a skilled and resourceful technical support expert to join our team. As a technical support expert, you will be responsible for providing top-notch assistance to end-users in resolving various technical issues. ‣ Provide direct end-user support for office-based and remote users resolving technical issues...

  • Technical Support Expert

    2 semanas atrás

    São Paulo, SP, Brasil beBeeSupport Tempo inteiro

    Job Title: Technical Support Expert We are seeking a skilled and resourceful technical support expert to join our team. As a technical support expert, you will be responsible for providing top-notch assistance to end-users in resolving various technical issues. ‣ Provide direct end-user support for office-based and remote users resolving technical issues...

  • Technical Support Agent

    Há 2 dias

    Região Geográfica Intermediária de São Paulo, Brasil Cognizant Tempo inteiro

    As a Technical Support Agent - Spanish (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager. In This Role, You Will Provide...

  • Technical Support Engineer

    Há 2 horas

    São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiro

    Technical Support Engineer – Level 3At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings....

  • Technical Support Lead

    4 semanas atrás

    São Paulo, Brasil Siena Ai Tempo inteiro

    About us At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote‑first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out‑of‑the‑box to interact with customers...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, Brasil Sangfor Technologies Tempo inteiro

    Responsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...