Quality Analyst – Global Post Market Surveillance and Complaint Handling

Quality Analyst – Global Post Market Surveillance and Complaint Handling

Join to apply for the Quality Analyst – Global Post Market Surveillance and Complaint Handling role at Kimberly-Clark

This position is an entry level role with responsibility for execution of complaint handling tasks including complaint assessment, reportability determination, complaint investigation, and final complaint review. This role reports to Sr. Quality Manager – Global Post-Market Surveillance.

• Execute assigned Post-Market Surveillance activities including Complaint Assessment, Complaint Investigation, Reportability Determination, and Final Complaint Review primarily for low severity complaints, with scope to handle more complex complaints over time. Flow to Work to assist other team members as needed.
• Provide Post-Market Surveillance support for assigned mills/products/regions. Complete Low Level Complaint Investigations as needed.
• Execute continuous improvement plans and activities for established processes and support development of new processes to deliver business results.
• Maintain relationships with Consumer Services, including reporting of and troubleshooting errors, and coordinating complaint handling activities and improvements.
• Build and maintain capability for compliance with other areas to support objectives.
• Ensure activities are compliant with company quality assurance standards and applicable government regulations (e.g., FDA 21 CFR 820-198, Canadian Medical Device Regulations SOR/98-282, ISO requirements).
• Maintain knowledge and skill in quality systems, products, processes, and regulations.
• Establish and maintain good customer rapport while driving solutions to meet business needs and develop a strong spirit of partnership.
• Conduct all communications with integrity; communicate fully with superiors and team members who need to know; maintain compliance with Kimberly-Clark Code of Conduct.
• Escalate issues as they occur and assist with quality checks as needed/assigned.
• Handle other tasks and special projects as assigned by management.
• Maintain compliance by completing all required training within the required timeframes.

• Bachelor’s degree in science, engineering or related discipline
• Experience in a Quality, Manufacturing, Research & Engineering, or Regulatory function
• Demonstrates application of LEAN / Continuous Improvement skills
• Good oral and written communication skills – Portuguese and English is required
• Ability to work well in a team environment and independently with minimal daily instructions

• Knowledge of Medical Device, Consumer, Cosmetic, and/or Drug regulatory requirements is desired
• Developing negotiating skills
• Developing understanding of business needs
• Ability to prioritize key business objectives and respond quickly to changing priorities
• Experience in customer service / complaint handling preferred

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. Review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print… For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Location
No-KC Site Brazil - External

Employment type
Full-time

Worker Type
Employee

Worker Sub-Type
Regular

• Quality Assurance
• Industries
• Manufacturing

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