CX Strategy Analyst

4 semanas atrás

São Paulo, Brasil 99 Tempo inteiro

Company Overview DiDi Global Inc. is a leading mobility technology platform offering ride‑hailing, delivery, and financial services worldwide. Role Overview As CX Governance Analyst, you will partner with CX Senior Leadership and Global Governance to align strategy, drive key projects, and support execution improvements. Key Responsibilities Support OKR and project target setting across CX governance. Benchmark opportunities and implement efficiency initiatives. Facilitate strategic planning, research, and cross‑validation of stakeholder OKRs. Coordinate project execution, monitor progress, and escape risks. Maintain CX Governance calendar, performance reviews, and communication of insights. Track and assure delivery of initiatives, deliver OKR results. Qualifications Experience in consulting, strategic planning, PMO or tech industry. Strong problem‑solving, communication, and writing skills. Self‑starter, multitask, and proactive approach. Proficiency in Excel and PowerPoint. Data‑driven mindset and analytical skill to track KPIs. Fluent in English; daily interaction with stakeholders in Brazil and Mexico. Experience managing projects in Monday System is a plus. Benefits & Culture We prioritize user value, data‑driven decisions, collaboration, integrity, growth, and diversity. Inclusive environment with opportunities for all. #J-18808-Ljbffr

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