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Field Service Analyst Macaé
Há 1 mês
Field Service Analyst – Macaé – Rio de Janeiro
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at or @cognizant.
What You’ll Do
Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Cabiúnas District of Macaé - Rio de Janeiro, providing level 1 support to the employees assigned to the client.
Key Responsibilities
- Providing day-to-day support to end users, such as configuring workstations with computers and the necessary peripheral devices, routers, printers, etc;
- Helping to solve problems in other customer applications, such as repairing or replacing parts, debugging, etc;
- Provide hardware and software support;
- Check computer hardware HDD, mouse, keyboards, etc. to ensure functionality;
- Install and configure appropriate software and functions according to specifications;
- Manage installations and formatting of machines, as well as migrations;
- Manage administrative activities, organizing and scheduling updates and maintenance, using controls and spreadsheets, without preventing others from completing their work;
- Keeping records of repairs and corrections and the maintenance schedule, registering and following them up in the call queue;
- Participating in the preparation and delivery of training on tools to users;
- Support in meeting rooms;
Preferred Experience:
- Experience with Service Now;
- Experience with inventory management;
- Network experience;
- Customer service, call handling;
- Intermediate English;
- Accept working in the presencial model in Macaé - RJ.
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
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