(fluent German
Há 2 dias
Overview
Customer Support Consultant, remote (Luxury Brand) – fluent German & English. Join our multicultural, multilingual team and work from home in a luxury-brand environment.
What You Will Do- Provide exceptional customer support via emails and calls
- Handle inquiries in the global CRM following established processes
- Build positive and long-lasting relationships with customers
- Communicate with potential customers
- Accurately update and categorize leads in the system
- Securely work with customers\' sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our client\'s products and services
- Fluent German and English (C1 written and spoken for both languages is a must)
- Previous experience in luxury customer support
- Attentive to details
- Experience in sales is an advantage
- Positive and responsible attitude
- Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Schedule: 5 days per week, rotating 4 shift types: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM (Brazil time)
- Fully remote work opportunity
- Inclusive international environment
- Compensation in USD
- Bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management focused on your growth and long-lasting cooperation
- Opportunities for self-development
SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team with care and aim for a positive experience. We welcome people with diverse backgrounds and experiences. Please send your CV in English, highlighting your outstanding skills.
Visit our website:
DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally prohibited characteristic.
Seniority level- Associate
- Full-time
- Customer Service
- Industries: IT Services and IT Consulting
