Support Intern

1 semana atrás

Belo Horizonte, Minas Gerais, Brasil Dadosfera Brasil Tempo inteiro
**Company Overview**
**Dadosfera** is transforming the data landscape with a platform that delivers advanced Data, AI, and Analytics capabilities—previously available only to tech giants like Meta, Amazon, Alphabet, and Microsoft—into the hands of small and medium-sized businesses. By democratizing access to these technologies, we empower our clients to accelerate business opportunities through AI-powered Data Apps.
Our platform minimizes the time spent on cloud management and streamlines the entire data lifecycle—from collection and exploration to processing and interaction—allowing clients to focus on their business goals. Built on a high-growth SaaS model, Dadosfera offers tailored solutions that meet real business needs.
What sets Dadosfera apart is our innovative focus on speed, scalability, and flexibility, combining big data storage with advanced analytics to drive strategic decision-making. Leveraging years of experience with data platform implementations on foreign public clouds, we now deliver a cost-effective, locally adapted solution tailored for both Brazilian and global markets. By blending deep expertise with localized infrastructure, Dadosfera provides a powerful, efficient tool that optimizes corporate data management and drives data-driven transformation.
**About the Job**
At Dadosfera, our projects are tailored to meet each client's specific needs, making a real IMPACT wherever we go. As a Support Intern, you will play an essential role in ensuring clients' success by providing continuous support and helping them make the most of the platform's features. You'll work closely with the Customer Success leadership team to ensure a seamless client experience.
**Responsibilities**
- Open and manage support tickets, documenting actions taken to resolve incidents.
- Implement resolutions and guide clients through testing to confirm their request has been fulfilled; remote access may be necessary in some cases.
- Support the creation of technical documentation and manuals.
**Minimum Qualifications**
- Currently pursuing a degree in Computing, Statistics, Mathematics, Engineering, or a related field.
- Basic knowledge of SQL programming.
- Strong communication and relationship-building skills, with the ability to work independently and proactively in a fast-paced environment.
- Results-oriented mindset with a hands-on, problem-solving approach.
**Preferred Qualifications**
- Experience in technology startups or Data & Analytics.
- Advanced English proficiency.

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