L2 Technical Support Consultant

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro
1 week ago Be among the first 25 applicants Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our
Technical Support Consultant
team today
and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Please note that this is a part-time role for the first 2 months, transitioning to a full-time afterward. What you will do: Provide the 2nd line of application technical support for our customers Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions Defect management through the operational flow Web applications troubleshooting Help to build and improve the process allowing for a smooth, simple and fast integration for our customers Document common support cases in the company's knowledge base Securely work with customers' sensitive information Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) 1+ years of prior experience in tech support of software applications or products Experience with Jira, Confluence, ServiceDesk Understanding of UX/UI principles Basic knowledge of HTTP protocol and REST API Customer-oriented and responsible attitude Excellent interpersonal skills Will be a great plus: Degree in computer science or information technology Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills Visit our website: DISCLAIMER:
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries: IT Services and IT Consulting
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