Director of Operations
1 semana atrás
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description- Ensures prompt, courteous, and accurate service to all guests, to maximize guest satisfaction.
- Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.
- Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.
- Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.
- Handle guest complaints, communicate face-to-face with guests, and ensure effective communication, suggesting solutions to ensure guest satisfaction when necessary.
- Provide guidance when necessary; personally take part in implementing all of the quality management systems to achieve Rixos Hotels standards.
- Participate in the development, implementation, and review of policies, procedures, practices, and standards.
- Recommend changes in methods, equipment, or employees to improve departmental standards and productivity. Stay informed of the latest trends in the industry.
- Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
- Coordinate operational department activities to facilitate increased levels of communication.
- Ensure adherence to company and hotel policies by all departmental employees; maintain documents & records as per operational/organizational requirements.
- Ensure norms, procedures, and systems are followed for the safety and security of guest belongings, company assets, and revenue.
- Greet and welcome VIP guests upon their arrival, escort them to their rooms, and ensure that rooms are in excellent condition prior to their arrival.
- Support the Head of Departments in identifying training needs, planning, and executing learning activities with the coordination of the People & Culture and Training Department.
- Respond to internal and external audits to ensure continual improvement is achieved.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer-focused approach to hotel operations at all times.
- Carry out all other duties assigned by the Hotel Manager that are not specified in the job description.
- An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Be a member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact.
- University Degree in Hotel Management, minimum 1 year in a similar role with a five-star hotel or 2 years in a lower position with extensive experience in applying the main principles.
- Expected to have excellent command of systems/legislation in the related field and offer consulting to other employees when needed. Some roles require practical knowledge of systems/programs/software in the related field. Expected to manage and guide the sub-functions of the section/group when needed.
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