Technical Lead

2 semanas atrás

São Paulo, Brasil Cognizant Tempo inteiro

Provide end-to-end application support for a portfolio of .NET applications, ensuring stability, performance, and continuous improvement. Act as the Subject Matter Expert (SME) for business-critical systems, handling incidents, service requests, and minor enhancements while coordinating closely with business stakeholders across LATAM. Key Responsibilities Incident Management Resolve application incidents within defined SLAs. Perform root cause analysis and implement preventive measures. Escalate critical issues to development or infrastructure teams when required. Service Requests Handle user requests such as configuration changes, access management, and reporting needs. Provide timely resolution and clear communication to end-users. Minor Enhancements Develop and deploy small-scale changes in .NET applications (bug fixes, UI tweaks, workflow adjustments). Ensure enhancements are aligned with business requirements and follow coding standards. SME Role Act as the go‑to expert for supported applications. Document application workflows, dependencies, and support procedures. Provide knowledge transfer and training to junior team members. Business Coordination Collaborate with LATAM business teams to gather requirements and clarify issues. Translate technical solutions into business‑friendly language. Participate in regular stakeholder meetings to align IT support with business priorities. Technical Skills Strong proficiency in .NET Framework (C#, ASP.NET, MVC, Web API). Experience with SQL Server for troubleshooting and query optimization. Familiarity with IIS, Windows Services, Azure App Services for hosting and deployment. Knowledge of DevOps tools (Azure DevOps, Git, CI/CD pipelines). Understanding of ITIL processes (Incident, Problem, Change Management). Language & Communication Portuguese (mandatory) – to support Brazil‑based users. Spanish (Good to have) – to support wider LATAM user base. Strong written and verbal communication skills in both languages along with English for effective collaboration and documentation. Job Location Primary Location: São Paulo - Brazil #J-18808-Ljbffr

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