Conversational Solutions Developer

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Job Overview As a conversational designer, you will develop tailored solutions for clients to enhance user interactions with chatbots. You will work closely with project teams to understand customer requirements and design conversation scripts that drive growth and improve customer experience. Key Responsibilities: Develop Conversation Scripts: Create text responses that enhance user interactions with our chatbots, working closely with clients to identify their needs. Lead Project Teams: Manage project teams to deliver projects on schedule, overseeing corpus validation, exploratory testing, and pilot tests with customer teams. Analyze User Feedback: Monitor and maintain the AI conversation experience, resolving user feedback issues and determining underlying causes. Update Conversation Scripts: Continuously update and refine text responses according to customer feedback and interaction patterns. What We Offer: This role offers a unique opportunity to grow your skills in conversation design, product management, and customer success.



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