L1 Desktop Support Engineer
Há 4 dias
L1 Desktop Support Engineer at N Consulting Ltd Job Responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and elevate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to users experiencing technical difficulties, ensuring minimal disruption to their work. Offer guidance on best practices and train users on new systems or software. Install and configure new hardware, including computers, servers, and networking equipment. Install and configure software applications and ensure they are properly integrated with existing systems. Set up and configure network devices such as routers, switches, and firewalls. Create and manage user accounts, ensuring proper access controls and permissions. Assist users with password resets and account recovery. Ensure users have the appropriate access to systems and data based on their roles. Maintain detailed records of all support requests, resolutions, and system changes. Contribute to and maintain a knowledge base of common issues and solutions. Keep track of IT assets, including hardware and software licenses. Implement and enforce security processes and procedures to protect systems and data. Educate users on security best practices to prevent security breaches. Conduct training sessions for users on new technologies, software, and systems. Create and update training materials and user guides. Provide ongoing support and training to ensure users are comfortable with new systems. Experience Minimum 3+ years’ experience of a 1st or 2nd line engineer role or similar providing day‑to‑day in‑person support to users. Experience working with other IT engineers, escalating incidents where appropriate, and coordinating to resolve incidents quickly and efficiently. Experience working within ITSM tools such as Halo, ServiceNow, Manage‑Engine, etc. Experience supporting users within the O365 stack as well as Apple users. Demonstrated ability to diagnose and resolve technical issues. Experience in providing technical support and excellent customer service. Skills Problem‑Solving: Strong troubleshooting and analytical skills. Communication: Excellent verbal and written communication abilities. Technical Proficiency: In‑depth knowledge of hardware, software, and networking. #J-18808-Ljbffr
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L1 Desktop Support Engineer
Há 14 horas
São Paulo, Brasil N Consulting Limited Tempo inteiroL1 Desktop Support Engineer at N Consulting Ltd Job Responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and elevate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to...
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L1 Desktop Support Engineer
1 semana atrás
Greater São Paulo Area, Brasil Natobotics Tempo inteiro R$4.000 - R$8.000 por anoJob ResponsibilitiesIdentify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software.Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary.Use remote access tools to troubleshoot and fix issues without needing to be physically present.Provide support to users...
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Desktop Support Engineer
Há 2 dias
São Paulo, Brasil N Consulting Limited Tempo inteiroDesktop Support Engineer at N Consulting Ltd Job responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to...
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Desktop Support Engineer BR L2
Há 14 horas
São Paulo, Brasil Excis Ltd Tempo inteiroWE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZIL! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll...
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Onsite Desktop Support Engineer
1 semana atrás
São Paulo, Brasil N Consulting Limited Tempo inteiroOnsite Desktop Support Engineer at N Consulting Ltd Responsibilities: Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Basic experience in supporting networks devices and servers in business environment. Provide technical support to clients on-site, resolving...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Check Point Software Tempo inteiroTechnical Support Engineer (L1) at Check Point Software Join to apply for the above role as the first 25 applicants will be considered. Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our...
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It Desktop Support Engineer
Há 14 horas
São Paulo, Brasil Sky Systems, Inc. (Skysys) Tempo inteiroJob Title : IT Desktop Support Technician Job Type & Location : 100% Onsite - 5 days a week Site Address : Av. das Nações Unidas, o andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, Brazil Job Requirements : Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting...
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IT Desktop Support Engineer
Há 6 dias
São Paulo, Brasil SkySys Tempo inteiroPosition: IT Desktop Support Engineer Location: On-Site in Brazil || One day visit General training and tips shall be provided Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents,...
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IT Desktop Support Engineer
Há 14 horas
São Paulo, Brasil SkySys Tempo inteiroPosition : IT Desktop Support Engineer Location : On-Site in Brazil || One day visit General training and tips shall be provided Job Purpose : The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of...
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Desktop Support Engineer BR L2
2 semanas atrás
São Paulo, São Paulo, Brasil Excis Compliance Tempo inteiroWE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZILExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look...
