Subgerente de Loja

Key Accountabilities:
STORE OPERATIONS
- Second in charge of people, sales, and operations.
- Responsible of store´s and individual targets of people in charged and people under the same shift working actively to meet or exceed these by using all resources available within the store.
- Actively supervises and coordinates team to ensure all customers receives the highest level of service and acts as resource for Sr and Store Professionals, in dealing with complex customer service situations.
- Supervises and gives support in the different tasks of the store, executing them together with the team if necessary.
- Provides support if necessary, in the analysis and configuration of the staff scheduling
- Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations.
- Understands customer expectations and trains the team, to satisfy them or exceed them.
- Supports the tracking of the performance data for the store and the assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
- Works to drive store objectives or exceed them, using all the available resources.
- Develops Store Coach and VM Champ responsibilities at a supervision and support level.
- Responsible for the supervision and execution of cash operations (returns, refunds and exchange, day closings, cash handling, preparation process for the transport of securities).
STRATEGY
- Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
- Ensures the knowledge about the brand and the products is transformed in selling skills in all relevant categories.
PEOPLE
- Guides and trains team members on basic core and seasonal product knowledge.
- Responsible of the development and the performance evaluation of the direct team in charge.
DIGITAL
- Maximize the use of digital tools and make responsible people meet related objectives.
- Responsible for directly providing the post sales service based on current omnichannel solutions and procedures
Knowledge and soft skills:
- Growth Mindset: The ability to demonstrate agility and responsiveness in retail environment
- Effective Communication: Capable of Identifying missing conversations and their impact, develop a structured approach to deliver uncomfortable messages in a constructive way. Exhibit the ability to convey information to another effectively and efficiently. Critical factor to enable great customer experience through storytelling as a narrative efficiency.
- Drive execution: Translate to retail execution which will ensure that the overall brand strategy and processes is executed in retail stores, generating excellence of store operation processes.
- Feedback: Being able to ask and give meaningful feedback and turn the feedback received into actionable goals, enabling the personal improvement and the team's growth in retail environment.
LEADERSHIP SKILLS:
- Strategic Thinking: The ability to plan, to prepare strategies and conjure ideas that will both cope with changing environments and consider the various challenges that lie ahead.
- Problem solving: Capacity to exert control over the environment identifying the situations, figuring out why they are broken and determining a course of action to fix them.
Qualifications and experience:
- Must have a high school diploma or general education degree (GED)
- Experience of minimum 12 months in retail/sales environment.
- Minimum experience supervising people.
- Basic numeracy, literacy, and verbal communication skills.
- Must be 18 years of age or older.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE - THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.
- CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don't have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning - it helps us improve.
- COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other's abilities and talents.
- Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors' training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSI

---