
Tech Support Team Lead
Há 2 dias
You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.
The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.
**As a support team lead you will**:
- Build and manage a technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.)
- Provide service level management procedures
- Create and manage ticket flow, document common issues for product improvement
- Analyze user feedback for plugin enhancements and new feature development with the product team
- Create and update product FAQs/Guides for end users
- Become an EMR/EHR liaison: stay informed on technical nuances and updates of assigned EMR/EHR systems and communicate changes to the team
- Develop onboarding programs and demo videos for each new significant feature that our product has implemented
- Collaborate with the development team to improve plugin functionality for specific EMR systems
**Requirements**:
- English proficiency at native or C1+ level
- **Ability to work in US time zone **(US, Canada, Mexico, or Latin America)
- 3+ years in tech support, with at least 1 year in a leadership role
- Experience with Chrome plugins or willingness to learn
- Familiarity with B2B products is a plus
- Proficiency in Zendesk
- Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers
- Ability to thrive in a fast-paced environment and make quick decisions
**As a plus**:
- Familiarity with microservices architecture and B2B products
- Familiarity with ITSM approach
**Benefits**:
- Competitive salary
- Opportunity to work on a product with significant social impact
- Join a flagship product team experiencing rapid growth
Li-remote
-
Tech Support Team Lead
Há 4 dias
Rio de Janeiro, Brasil Top Remote Talent Tempo inteiroThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...
-
Team Lead
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Altheron Edge Tempo inteiro R$60.000 - R$120.000 por anoRole DescriptionThis is a part-time hybrid role for a Team Lead located in Rio de Janeiro, RJ, with some work from home acceptable. The Team Lead will oversee daily operations, coordinate team activities, ensure project milestones are met, and provide mentorship and support to team members. The Team Lead will also manage communication between team members...
-
Lead, Fa Support Team
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You'll JoinCarta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity....
-
Lead, Fa Support Team
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You'll JoinCarta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity....
-
Tech Lead
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Outliant Tempo inteiroAbout Outliant Outliant is a fully-remote, US-based, digital product development and startup consulting company, with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth, as well as encourages the freedom of creativity and...
-
Tech Lead
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil INDI Staffing Services Tempo inteiroAt INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.Overview of the role:We are looking for .NET Tech Leads to join our Development team and participate in...
-
Tech Lead
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeDevelopment Tempo inteiro US$90.000 - US$120.000Cloud Tech Lead PositionWe are seeking a highly skilled and experienced Cloud Tech Lead to oversee our Salesforce development team. In this pivotal role, you will set technical direction, lead development initiatives, and ensure the delivery of innovative Salesforce solutions.Main Responsibilities:Lead the implementation and administration of Sales Cloud,...
-
Tech Lead Python
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiroImportant Information Location: Brazil Job Mode: Full-time Work Mode: Work from home Job Summary As a Tech Lead, you will be a reference when communicating with the team and stakeholders (including the customer). You must actively support the development teams and mentor less experienced team members. You will work in a dynamic team to provide web services...
-
Team Lead
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Orvion Group OG Tempo inteiro US$40.000 - US$80.000 por anoRole DescriptionThis is a part-time on-site role for a Team Lead. The position is located in Rio de Janeiro, RJ. The Team Lead will be responsible for overseeing day-to-day operations, managing team performance, coordinating projects, and ensuring that team members adhere to company policies. The role involves setting goals, monitoring progress, providing...
-
Cloud Engineering Team Lead
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeCloudEngineering Tempo inteiro US$99.100 - US$133.370Job OverviewWe are seeking an experienced manager to lead and develop a team of field engineers in the areas of presales and professional services.Key Responsibilities:Lead and develop a team of field engineers, ranging from graduate to senior, in the areas of presales and professional services.Collaborate with customers to identify their business needs and...