SAP Concur Functional Consultant

W
**e help the world run better A**
t SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
- **his position will be in São Leopoldo, Rio Grande do Sul (SAP Labs Latin America).**
**What you'll do**
In your role as a SAP Concur Functional Consultant, you will be responsible for handle tickets for configuration changing, implementing, configuring, and/or consulting on SAP Concur products and services. SAP Concur Functional Consultant will manage low to medium project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success, as required by the needs of the business. Consultants will develop relationships and work well across groups, teams, and organizational boundaries.
**RESPONSIBILITIES**:
**_Drive Customer Success _**
- rovide consultancy on customer's solution within the scope of SAP Concur products and services purchased by the customer.
- repare, design, implement, and/or maintain SAP Concur configuration to customer requirements.
- ave an understanding of best practice configurations and ability to provide recommendations.
- ontribute to team achievement of key performance and metric indicators.
**_Build Relationships _**
- uild customer relationships to support high quality delivery and customer success.
- uild relationships with peers in order to develop skills and contribute knowledge to the community.
**_Gain Expertise _**
- ontinuously develop SAP Concur product, process, and system knowledge.
- anage deliverables and maintain data hygiene.
- ursue opportunities to develop skills and learning from others.
**COMPETENCIES**:
**_Functional and Technical Acumen _**
- as the functional and technical knowledge and skills to do the job at a high level of accomplishment; Continues to expand knowledge and skills to improve processes.
**_Effective Communication _**
- aintain relationships by listening and connecting to others in an open, honest, and meaningful way. We engage in on-going and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.
**_Task & Time Planning _**
- oncentrate efforts on the more important priorities, Can attend to a board range of activities, Develops project schedule and task/people assignments to create an efficient workflow; Knows what to measure and how to measure it; Anticipates and adjusts for problems and roadblocks.
**_Accountability _**
- emonstrates concern that one can be perceived as responsible, proactive, reliable, and approachable: Ensures that one's own and/or others' work and information are complete and accurate; focuses on desired result of one's own or one's units' work.
**_Critical Thinking & Problem Solving _**
- ses logic and methods to solve problems with effective solutions; Probes all fruitful sources for answers; Can identify hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers; Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
**_Effective Relationship Building _**
- elates well to all kinds of people—up, down, and sideways, inside and outside the organization; Builds appropriate rapport; Builds constructive and effective relationships; Uses diplomacy and tact; Can defuse even high-tension situations comfortably.
**_CUSTOMER FOCUS _**
- onstantly works towards long-term success and satisfaction of both internal and external customers. Thoroughly understands customer needs. Ensures that customers' success is seen as the top priority. Manages expectations of customers. Delivers on promises to customers. Seizes opportunities to add value to the customer. Maintains integrity even in challenging customer
situations. Seeks feedback from customers to identify opportunities for improvement. Continuously demonstrates empathy, responsibility, and generosity. Act as one SAP
**_BUSINESS ACUMEN _**
- akes a business-driven approach to one's own tasks and responsibilities. Keeps up-to-date on SAP's strategy, core business, markets and competitors. Considers the impact of external factors on the organizational plans and objectives. Demonstrates a thorough understanding of business processes and adheres to commercial principles. Understands the value SAP's solutions add to customers' business. Prioritizes own work activities according to SAP's strategy. Ensures that ow

---