Account Coordinator

What You Will Do Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders. Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required. Monitoring, prioritizing and tracking status of orders to provide updates to customers. Supporting order-to-delivery process, ensuring compliance with customer/dealer requirements. Skills Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services, support to existing clients and prioritizing tasks. Basic Requirements Bachelor's degree. Pre-Advanced English. Good knowledge of Microsoft applications. Knowledge on Ordering Systems (CMOPS / SAP). Preferred Qualifications Intermediate Spanish. Additional Requirements This position requires the candidate to work on-site five days a week. Benefits Medical plan Dental plan Medicines reimbursement Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Meal assistance Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Important We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Please frequently check the email associated with your application, including junk / spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website. We do not use personal emails or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. For more information click on the link: Posting Dates: outubro 3, outubro 12. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr