Collections Junior Specialist

4 semanas atrás

Curitiba, Brasil Infobip Tempo inteiro

Join to apply for the Collections Junior Specialist role at Infobip

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re shaping how more than 80% of the world connects and communicates. We’re building the world’s largest and only full-stack cloud communication platform, and we do it with curiosity, passion, and collaboration. If you’re looking for meaningful work and challenges that grow you, this is your opportunity.

Overview

As a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, which handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.

Responsibilities
  • Strictly following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
  • Continuous communication with clients through calls and emails to understand their concerns regarding bill disputes, bill break-up summaries, and any other specific requirements for processing payments
  • Actively maintaining a customer base of minimum 300 C/B Segment Customers
  • In-depth knowledge of collection procedures and implementation within the assigned customer portfolio
  • Actively managing doubtful debt and write-offs, and LPC calculations
  • Management of Customer Collections Master Data in Salesforce
  • Accurate tagging of customers and invoicing in Tesorio (Collections Tool)
  • Internal stakeholder management
  • Internal/external escalations
  • Dispute management
More About You / Qualifications
  • Advanced English and Portuguese required for this role
  • Experience in communicating with clients via email, phone and online meetings
  • Bachelor’s degree in Accounting or Finance (plus)
  • Great communication skills with internal and external stakeholders
  • Knowledge in collections and billing management
  • Knowledge of MS Office tools — especially Excel
  • Demonstrated ability to work both independently and as part of a team
  • Enthusiasm for learning and adapting to new challenges
Diversity and Equal Opportunity

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of ones identity.

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