HR Services Analyst

Overview As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English. At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. We\'re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We\'re looking for driven, daring enthusiasts who thrive in fast-paced environments and are passionate about people. If you\'re ready to build something transformative, this is the place for you. Role The HR Services Analyst is responsible for processing data changes through different parts of the employee lifecycle using Workday and Salesforce. The role involves providing information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution. The role requires strong customer service skills, digital fluency, and the ability to navigate a tiered support model. The purpose of this role is to ensure legal, fiscal, and regulatory requirements are met while supplying to continuous improvement activities. Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally from a number of business & technology centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy process and digital guides dedicated to delivering the best customer experience. The purpose of the Core People Services Specialist role is to process data changes through different parts of the employee lifecycle using Workday and Salesforce also provide information and guidance to BP employees and PC&C on employee processes and data changes across the breadth of the Workday solution. Key Accountabilities Have a sophisticated understanding of internal processes including line of business specific processes & procedures. Perform transactions and handle associated tasks for employee personal and job-related data service requests including HR for HR requests. Ensure that employee and organization data integrity is maintained in Workday when performing high impact transactions following processes & procedures i.e. supervisory organization unit changes, multiple reporting line changes, job changes, Work schedule changes, transaction corrections, rescinds. Develop and implement plans for flawless execution of larger scale ad hoc projects (10-20) that require Operations and Advisory processes to be carried out in mass. Be solution focused, work closely with other Operations teams wider Operations & Advisory & Solutions teams to chip in to client and/or enhance relationships ways of working. Be an ambassador for change encouraging agile ways of working & improvements to day to day activities in domain expert areas. Deliver record document image management services according to agreed performance targets and statutory, legal, fiscal or regulatory obligations. Ensure alignment to process maps and standard data input forms. Assist in coordination of acceptance testing for O&A technology changes. Undertake other work in support of service area O&A as required. Education Requirements Bachelor\'s Degree or equivalent experience. Skills Strong customer service skills Digital fluency - strong systems computer skills, experience across full spectrum of Office programmes and analytical support tools Confirmed ability to skillfully navigate tiered support model Knows when to seek support from other domain experts Numeracy & analytical thinking - able to generate quickly and effectively analyze range of data to deliver accurate timely information to advise business decisions Excellent personal organizational skills - good balance of being proactive and reactive; ability to handle multiple priorities and complete tasks on time Psychological safety Continuous learning Legal and regulatory environment and compliance Collaborator management Continuous improvement Organizational knowledge Analytical thinking Agile core principles Resilience Partnership Coaching Customer centric thinking Experience and Job Requirements 1 to 3 years of relevant experience. Must be proficient in English and Portuguese. Proficient in Spanish is desirable. Technical Sophisticated knowledge of CRM systems Sophisticated knowledge of Reporting & Analytics Sophisticated knowledge of HR Systems such as Workday Demonstrated ability to administer HR systems processes efficiently and effectively Able to provide level of support to employees who have restricted access to service channels due to technology or language limitations Risk Management - acts with high level of integrity and respect for data privacy; takes steps to mitigate against risks in this space and knows when to call out any concerns. Behavioral Solutions focus - seeks to identify solutions that make improvements to processes which will give to business enhanced ways of working Relationship management - Ability to build be a great partner with customers; active listening and effective communication (written and verbal) Business insight & customer focus - keeps up to date with internal/external context, understands relationship between activity and local business drivers; HR as enabler of business; ensures HR solutions lead to enhanced business Continual self-awareness and openness to input from others on impact and effectiveness Applies judgment and common sense - uses insight and good judgement to advise pragmatic actions Works well independently as well as in a team, proactively supporting colleagues Why join us At bp, we support our people to learn and grow in a diverse and high-reaching environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees\' lives that are meaningful, so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other BEWARE - RECRUITMENT FRAUD: It has come to our attention that there are fraudulent emails from people pretending to work for bp. We do not require any forms of payment or courses by applicants to be considered for open positions. Travel Requirement: No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Legal Disclaimer: We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp\'s recruiting process. If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy, including pre-placement drug screening, medical review of physical fitness for the role, and background checks. #J-18808-Ljbffr