It support
Há 20 horas
Descrição do trabalho do analista de suporte
Oferece suporte principalmente a aplicativos internos/de fornecedores (OnPrem/Cloud) para clientes internos globalmente. Realiza solução de problemas, análise de causa raiz, responde a perguntas por e-mail, chat ou chamadas, trabalha com usuários finais para garantir que nossos aplicativos atendam às suas necessidades e implementa novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.
Tarefas e responsabilidades específicas
Trabalha no backlog priorizado de solicitações do usuário.
Soluciona problemas, realiza análise de causa raiz e aplica correções de bugs.
Trabalha com clientes internos para reunir requisitos e implementar alterações de configuração, dar suporte ao desenvolvimento e testes de unidade/usuário.
Melhoria contínua da documentação e manutenção do conhecimento.
Suporte e colaboração de aplicativos com o fornecedor.
Implantação, suporte e testes de servidor de API.
Manutenção de pipelines (CI/CD)
Principais habilidades necessárias
Habilidades de propriedade, responsabilidade e administração.
Experiência em banco de dados: SQL, procedimentos, visualizações, funções.
Capaz de aprender novas habilidades em aplicativos e suporte a processos de negócios.
Capaz de colaborar e trabalhar em equipe, ser um jogador de equipe.
Capacidade de produzir e manter documentos.
Habilidades analíticas.
Habilidades de resolução de problemas.
Inglês avançado (desejável fluente).
Boas habilidades de comunicação.
Ferramentas de automação.
Lógica de programação.
Experiência com Azure/AWS.
Solucionar problemas de aplicativos Windows Server locais.
Seguir e entender metodologias ágeis (Scrum).
É bom ter (um ponto positivo, não o foco)
Script do PowerShell.
Ações do GitHub, repositórios.
Conhecimento em C#, .NET, desenvolvimento de API.
Capaz de ler códigos legados do Visual Basic.
Conhecimento em ferramentas de monitoramento e análise (DataDog, Splunk, Tableau);
SSRS/SSIS.
Front-end: React, HTML, CSS, JavaScript.
Analisar código e ajustar (C#, Python, PowerShell, .Net, JavaScript, Azure)
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