Assistant Member Service Supervisor

Assistant Member Service Supervisor Mid-Maine Chamber of Commerce Job Overview The Assistant Member Services Supervisor is responsible for overseeing the daily operations of the member services area, ensuring exceptional service is consistently delivered to all members. Essential Functions & Responsibilities Receives and processes member financial transactions including deposits, withdrawals, transfers and loan payments; issues bank checks/money orders; assists members in setting up automatic transfers; collects information to perform wire transfers. Balances cash drawer and daily transactions. Provides direct supervision, training, and coaching to Member Service Representatives: scheduling, performance feedback, and professional development to ensure a knowledgeable and high-performing team. Opens new member accounts, collecting all required identification and compliance documentation from individuals and business owners/authorized users. Assists members enrolling for digital banking services and troubleshoots digital banking, card service issues or related products. Ensures security and audit requirements are consistently followed for cash, negotiable items, member information, and open/close/vendor checklists. Serves as a resource for operational guidance and problem resolution. Welcomes members, provides routine information concerning services, and directs members to appropriate department for specific information and service. Promotes and cross‑sells Credit Union products and services that benefit members. Oversees daily branch operations by monitoring transaction activity, balancing procedures, account openings, and complex member interactions to ensure accuracy, efficiency, and compliance with policies and regulations. Performs other related duties as assigned. Knowledge and Skills Experience: One year to three years of similar or related experience. Education: A high school diploma or GED. Interpersonal Skills: Work involves considerable personal contact with others inside and/or outside the organization for first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Effective oral and written communication skills are required for communications with both members and staff. Keyboard and 10‑key calculator skills are also necessary. Accuracy with numbers and ability to recall names and member‑specific information is desirable. Physical Requirements Moderate lifting ability may be required (up to 35 pounds). Work Environment Work is conducted in a professional office setting. Company Overview Connected Credit Union is a member‑owned financial cooperative, democratically controlled by its members, and operated for the purpose of encouraging savings, providing credit at competitive rates, and providing a wide array of financial services. Established in 1967 as the Maine Teachers Association Credit Union, we have grown to serve over 7,800 members with assets over $120 million from offices in Augusta and Winslow. Our mission is to build lifelong financial relationships; get connected, stay connected. EOE How to Apply If you're ready to make a difference in the lives of our members, we’d love to hear from you. Please submit your resume in confidence to: Connected Credit UnionEmail: Or apply online at under Employment Opportunities Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Civic and Social Organizations #J-18808-Ljbffr