BraBos Cleaning | Analista de Customer Experience

1 semana atrás


brasil BraBos Cleaning Tempo inteiro

Must have - Inglês fluente


Responsabilidades:

  • Atendimento Personalizado: Atender clientes através de diversos canais (e-mail, chat, telefone) de forma rápida, eficiente e personalizada.
  • Resolver dúvidas, problemas e solicitações dos clientes, garantindo a satisfação e fidelização.
  • Oferecer soluções personalizadas e proativas para cada cliente.


  • Fidelização e Recorrência: Implementar estratégias para transformar clientes one-time em assinantes recorrentes (semanal, quinzenal, mensal).
  • Desenvolver e executar campanhas de retenção e upsell, oferecendo promoções atrativas e personalizadas.
  • Acompanhar de perto o ciclo de vida dos clientes, identificando oportunidades de crescimento e fidelização.


  • Coleta e Análise de Feedbacks: Coletar feedbacks dos clientes recorrentes através de pesquisas e conversas individuais.
  • Analisar os feedbacks para identificar oportunidades de melhoria nos serviços e processos.
  • Compartilhar os insights com a equipe para promover a melhoria contínua.


  • Gerenciamento de Promoções e Benefícios: Criar e gerenciar programas de fidelidade, oferecendo benefícios exclusivos aos clientes recorrentes (ex: pagar 10 meses e ganhar 12, limpeza de fogão e geladeira a cada 6 meses).
  • Monitorar o desempenho das promoções e ajustar as estratégias conforme necessário.


  • Coordenação da Equipe de Limpeza: Cuidar do agendamento das limpezas, garantindo a otimização da rota e a satisfação dos clientes.
  • Acompanhar o desempenho da equipe de limpeza em campo, resolvendo qualquer problema que surgir.
  • Garantir que os serviços sejam prestados com a mais alta qualidade e dentro dos prazos estabelecidos.



Requisitos:

  • Fluência em inglês, com excelentes habilidades de comunicação verbal e escrita.
  • Forte capacidade analítica com habilidade para gerenciar múltiplas tarefas e tomar decisões informadas.
  • Organizado, proativo e focado em processos, com um compromisso com a melhoria contínua.
  • Flexibilidade para trabalhar em horários variados, conforme as necessidades da empresa.


Enviar seu currículo para se tem perfil para esta vaga. Precisamos de alguém com inglês fluente


Salário: R$1.800,00 à R$4.000,00



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