IT/IS Manager

EdgeUno is seeking a visionary and technically seasonedSystems & Platform Manager to lead ourSystems Engineering, BSS/OSS, and Data Architecture initiatives across the organization. This role is central to designing and delivering the mission-critical platforms that power EdgeUno's internal operations and processes.

This is a high-impact leadership role ideal for a senior professional with over10 years of experience in systems architecture, enterprise platforms, data infrastructure, and service provider operations. You will guide a multidisciplinary team of systems engineers, platform and product owners, automation specialists, and data professionals to enable operational excellence, technical scalability, and platform-driven innovation.

Core Responsibilities

1. Department Leadership & Strategy

• Lead and mentor a high-performance team across Systems Engineering, System Architects, Database, Automation, and Product Ownership roles.
• Define and execute the strategy for scalable, automated, and reliable platforms supporting business operations, BSS/OSS, and customer enablement.
• Establish and enforce standards for systems architecture, process design, integration, and data governance.

2. Systems Architecture & Infrastructure

• Own the evolution and operational integrity of internal system infrastructure, including Windows and Linux-based environments, virtualized workloads, middleware, and shared services.
• Drive modernization and resilience strategies across compute, storage, and services layers in collaboration with Business stakeholders, Cloud and Network teams.
• Oversee system integration and technical architecture of EdgeUno's backend platforms, including provisioning, service orchestration, and account management systems.

3. BSS/OSS & Platform Enablement

• Manage the design, implementation, and lifecycle of EdgeUno'sBusiness and Operations Support Systems (BSS/OSS).
• Ensure these platforms are seamlessly integrated into sales, finance, operations, provisioning, service delivery, support, and network operations workflows.
• Collaborate with Product Owners and internal stakeholders to translate operational needs into scalable technical solutions.

4. Automation & Systems Integration

• ChampionInfrastructure and Systems Automationacross provisioning, monitoring, configuration management, and deployment.
• Oversee the design and maintenance of robust APIs and middleware to support internal and third-party integrations.
• Promote standardization, reusability, and orchestration for improved efficiency and governance.

5. Data, Quality & Insights

• Guide data architecture, governance, and quality assurance practices across internal platforms.
• Work closely with data science, AI, finance, and commercial teams to ensure systems produce accurate, reliable data for decision-making and reporting.
• Support the evolution of self-service capabilities and automation in data ingestion, transformation, and validation.

6. Collaboration & Alignment

• Partner closely with the Cloud Infrastructure, Network Engineering, IT, Security, and Product teams to ensure cross-domain alignment.
• Work with the executive team on business continuity, capacity planning, and future-state platform capabilities.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of experience in systems architecture, enterprise infrastructure, or platform engineering, including6+ years in leadership roles .
• Proven expertise in managing large-scale internal systems for service providers, cloud companies, or telecom environments.
• Deep understanding of BSS/OSS systems, including provisioning, rating, billing, SAP ERP, Zoho CRM, and service management.
• Hands-on experience with systems automation, DevOps pipelines, monitoring (Grafana, Prometheus, etc.), and IaC tooling (e.g., Ansible, Terraform).
• Familiarity with systems integration strategies, RESTful APIs, data pipelines, and distributed systems architecture.
• Strong project management, prioritization, and stakeholder communication skills.
• Fluent inEnglish and Portuguese ;Spanish is a plus.
• Previous experience in telecom, hosting, datacenter , or infrastructure service providers is a plus

Nice to Have

• Previous experience in a Telecom, ISP, or cloud service provider organization.
• Familiarity with frameworks such as ITIL, TOGAF, and ISO 27001.
• Background in managing System Architects, System Engineers, Product Owners, and Business Analysts in platform-oriented environments.

What We Offer

At EdgeUno, we offer a competitive compensation package, training and development opportunities, and a collaborative environment where you'll be part of a technical team committed to operational excellence. We work with purpose to deliver the infrastructure that powers cloud, gaming, streaming, and enterprise expansion in Latin America. Come build the backbone of the internet with us.

Note: Please submit your resume in English . Resumes in other languages may not be considered