Customer Care Specialist with Marketing Support

4 semanas atrás


Brasília, Brasil Scalesource Tempo inteiro

Salary: $1,300 USD/monthHours: Full-time, 40 per weekEnglish: Advanced (C1)Start Date: First week of JanuaryLocation: Remote We’re hiring aCustomer Care Specialist with strong operational and marketing support skills for a well-establishedhome care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities .This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations. What You’ll Do Customer Care & Operations Handle inbound calls with compassion and professionalism Support families and clients seeking home care services Managedispatching and technician/caregiver routing to maximize utilization Makeoutbound calls for follow-ups, unsold estimates, and re-engagement lists Marketing Support Collaborate with the corporate marketing team Assist withsocial media content , remarketing, and promotional specials Help strengthen brand awareness and trust within the community Systems & Process Support ServiceTitan expertise (REQUIRED): Maintain and update the price book Adjust pricing guides Support overall system setup and workflow improvements Contribute toHR ,policy-making , and the creation ofStandard Operating Procedures ServiceTitan experience is mandatory Advanced English (C1) English-only environment Customer service experience withhigh call volume Strong communication, organization, and multitasking skills Ability to support both customer care and marketing activities #J-18808-Ljbffr


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