Support Technician

3 semanas atrás

São Paulo, Brasil GoodWe Tempo inteiro
DescriptionThe Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic (solar) standards and requirements for Brazil.Please do not apply if you do not meet the requirementsResponsibilities- Handle general inquires for technical support and after sales related activities;
- Training partners toprovide daily technical support to customers over phone line, email, or face to face;
- Solve / handle technical escalations from the customers;
- Provide technical advice for local distributors, installers and end users;
- Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
- Keep track of in-outof replacements units;
- Perform firmware upgrading and minor reworks in hardware locally when necessary;
- Maintain frequent communication with management staff in Brazil;
- Maintain a goodcommunication with Level 2 engineers based in HQ office, in China;
- Attend exhibitions and marketing events and introduce products and solutions;
- Submit the related reports and documents to supervisor every week;
- Be available duringwork hours, from Monday-Friday, between 8-12h and 13:
30-18h.Required Skills- Intermediate English for speaking and writing;
- Technical degree inelectricity, Photovoltaics, Renewable Energy or other comparable course;
- Advanced knowledge of PV Inverters (on-grid and storage);
- At least 1 yearof experience with PV inverters;
- Experience withDG (Distributed Generation);
- Basic knowledgein sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
- Knowledge aboutBrazilian regulation on PV;
- MS Office. OptionalSkills (If you have them, it’s a Plus)- Spanish speaking;
- Experience withPV Large Utility-Scale;
- Experience withlead-acid and lithium batteries for PV storage systems;
- Zendesk experience;
- NeoCRM experience. Attributions- Excellent organization skills with the ability to quickly assess priorities;
- Proactivity, sense of urgency, team work;
- Independence (work without direct supervision);
- Availability for business trips in Brazil.

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