Support Technician

Há 2 dias

São Paulo, Brasil GoodWe Tempo inteiro
DescriptionThe Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic (solar) standards and requirements for Brazil.Please do not apply if you do not meet the requirementsResponsibilities- Handle general inquires for technical support and after sales related activities;
- Training partners toprovide daily technical support to customers over phone line, email, or face to face;
- Solve / handle technical escalations from the customers;
- Provide technical advice for local distributors, installers and end users;
- Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
- Keep track of in-outof replacements units;
- Perform firmware upgrading and minor reworks in hardware locally when necessary;
- Maintain frequent communication with management staff in Brazil;
- Maintain a goodcommunication with Level 2 engineers based in HQ office, in China;
- Attend exhibitions and marketing events and introduce products and solutions;
- Submit the related reports and documents to supervisor every week;
- Be available duringwork hours, from Monday-Friday, between 8-12h and 13:
30-18h.Required Skills- Intermediate English for speaking and writing;
- Technical degree inelectricity, Photovoltaics, Renewable Energy or other comparable course;
- Advanced knowledge of PV Inverters (on-grid and storage);
- At least 1 yearof experience with PV inverters;
- Experience withDG (Distributed Generation);
- Basic knowledgein sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
- Knowledge aboutBrazilian regulation on PV;
- MS Office. OptionalSkills (If you have them, it’s a Plus)- Spanish speaking;
- Experience withPV Large Utility-Scale;
- Experience withlead-acid and lithium batteries for PV storage systems;
- Zendesk experience;
- NeoCRM experience. Attributions- Excellent organization skills with the ability to quickly assess priorities;
- Proactivity, sense of urgency, team work;
- Independence (work without direct supervision);
- Availability for business trips in Brazil.

  • Service Technician

    Há 3 dias

    Sao Paulo, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Sao Paulo- Ref: JOHNCRANELATAM00814- Division: John Crane- Job Function: After Sales Service RepairSERVICE TECHNICIAN (TECHNICIAN II FIELD SERVICE/SUPPORT) SERVICE TECHNICIAN (TECHNICIAN II FIELD SERVICE/SUPPORT)

  • Service Technician

    Há 19 horas

    Sao Paulo, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Sao Paulo- Ref: JOHNCRANELATAM00814- Division: John Crane- Job Function: After Sales Service RepairSERVICE TECHNICIAN (TECHNICIAN II FIELD SERVICE/SUPPORT)SERVICE TECHNICIAN (TECHNICIAN II FIELD SERVICE/SUPPORT)

  • Engineering Support Technician

    2 semanas atrás

    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Engineering Support Technician

    Há 4 dias

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Engineering Support Technician

    2 semanas atrás

    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Direct message the job poster from Tata Consultancy Services G-TAG | Overseas Hiring & Digital Transformation Practice Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of...

  • IT Support Technician

    2 semanas atrás

    São Paulo, São Paulo, Brasil Milestone Technologies, Inc. Tempo inteiro R$4.000 - R$6.000 por ano

    An IT Support Technician (L2) is responsible for supporting client technology and services located onsite at the client location. This includes but is not limited to desktop and laptop break-fix, device re-imaging, troubleshooting hardware and software issues, desk and mobile phone support, and Audio/Visual and physical conference room support technologies. ...

  • Engineering Support Technician

    Há 4 dias

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Engineering Support Technician

    Há 4 dias

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Engineering Support Technician

    Há 3 dias

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...

  • Engineering Support Technician

    Há 2 dias

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...