Customer Trainer, Latin America
1 semana atrás
The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job Duties Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers Lead and support Specialized training programs and Society events.
This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness Act as subject matter expert for internal projects, as needed New product development Training material/ protocol development Training research initiatives Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products Occasional support of the da Vinci System in a hospital operating room Support da Vinci Surgical System troubleshooting and maintenance at the training center Manage training center logistics, inventory and training calendars Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management Contribute to the organization’s quarterly goal achievements Develop competency in the following: da Vinci System Technology da Vinci System applications and advanced technology OR Efficiency Training Pathway process Training/coaching techniques/methodologies Qualifications Required Skills and Experience Fluent in Portuguese, English and Spanish High capacity and excellent problem solving skills Solid organizational skills and ability to operate independently Professional work ethic Solution oriented Excellent oral and written communication skills Strong interpersonal skills High capacity to learn in a fast paced environment Commitment to self-development Ability to work in a team environment Ability to be flexible with hours of operation Ability to travel up to 25% Required Education and Training Minimum Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education Note:
There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization. Working Conditions
Ability to sit or stand for multiple hours. Ability to lift up to 50 lbs. Preferred Skills and Experience
Knowledge of adult learning principles
Medical-device experience Professional Training experience with 4+ years relevant experience. Clinical and/or operating room experience Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Shift: Day Travel: 25% of the time
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