Ixp Intern

**We help the world run better**
**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**
**1. Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**:with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**About the team**
The goal of the S/4HANA Solution Area Customer Advocacy Team is to support the global Customer Success Partner (CSPs) with customer renewals, adoption, expansion/upsells, and references.
The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4 HANA Cloud and Digital Supply Chain Solutions, as well as Customer Relationship Management, Marketing & Communications, Data Analytics, Operations, Team Enablement, and Audience Engagement.
**What you'll do**
**Position**: SAP iXp Intern - Customer Success Communications Specialist
**Location**: São Leopoldo, Brazil
**In this role, you'll**
In this role, you will be part of the Customer Advocacy team and support our Global Customer Success Partners (CSPs) by building best-in-class customer experiences, with a focus on the areas listed below.
**Virtual Enablement**: supporting Customer Success Partners get started and set up for success, supporting with Brand Ambassador programs and customer engagement initiatives
**Brand Ambassador Content Management**:supporting and maintaining internal trackers, dashboards, and reports. Collecting, editing and maintaining content on various platforms such as SharePoint, Support Portal, Customer Reference Portal, in addition to community sites, web properties, etc.
**Customer Events & Webinars**: coordinate and moderate customer enablement webinars and roundtables on virtual event hosting platforms (ON24 and Zoom), in addition to supporting in-person customer event logistics
**Analytics**: track and manage customer references and post-event customer engagement analytics
**Who you are**
We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Background in Marketing, Communications, Commerce, Economics, Management Information System (MIS) or Business Technology Management (BTM) related degree (Bachelor's, Master's, MBA).
- Supply Chain Education/Experience an asset
- Proficient in content creation
- Website management skills an asset
- Previous marketing/communications experience an asset
- Data Analysis experience a strong asset
- MS Excel skills
- Project Management
- Content Management
- Strong Relationship/Interpersonal skills
- Detail Oriented
- Curious
- Demonstrated Self Starter
- Strong organizational skills
- Business Acumen
- Consultative Skills
- Demonstrate strong collaboration skills
- Experience with graphic design tools such as Canva, Adobe Suite
- Video creation
- Previous event planning experience an asset
- Experience with ON24 or Zoom or virtual webcast platforms a strong asset
- Experience with SAP Analytics Cloud a strong asset
- Experience with SAP Marketing Cloud a strong asset
- They should be a team player, with a self-starter attitude and the ability to work with mínimal direction.
- Strong communication/writing and organization skills are important.
- Above all, they should be passionate about customer experience and value realization.
**SAP DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Admi

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