Operations Senior Manager

About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit: Role overview We are seeking a Senior Expert or Sub-Region Leader to drive the strategic direction and operational execution for a significant geographical area, such as a country or a cluster of major cities. This role is responsible for multiple complex function modules. The Senior Manager operates with a holistic view of the market, combining deep expertise with a macro understanding of competitors, regulatory landscapes, and industry trends. You will independently initiate, plan, and lead core projects or multiple complex projects across teams, while also being responsible for building and managing a professional team to execute your function module strategies. Your insights will directly inform and verify the effectiveness of our overall business strategy. In this role, you\'ll be You will serve as the strategic leader and functional expert, driving significant business impact across a major region. Your core responsibilities will include: Strategic Leadership & Business Oversight Develop function module strategies for the cities or country under your charge, independently initiating and planning complex, cross-functional projects. Maintain a macro view of the market (e.g., country-level) including competitors, macroeconomics, regulation, and technology trends, and translate these insights into actionable strategies. Deeply understand the strategic intent behind company objectives and effectively explain this context to your teams. Proactively think about core business issues and solutions within the industry context, identifying areas for optimization and improvement. Advanced Data & Metric Systems Integrate complex data and information (business targets, industry data, operational metrics) to generate in-depth insights that drive the design of effective strategies. Establish or improve the whole function\'s operation metric system and framework based on the organization\'s strategic objectives. Consolidate data and information to verify the effectiveness of strategies after deployment. Project & Resource Management Independently take responsibility for and operate multiple core business projects, ensuring alignment with overall business strategy. Efficiently coordinate projects by factoring in product, cost, and technology constraints, and make progress across complex dependencies. Formulate plans and allocate resources (budget, talent) to solve problems, leveraging relevant internal and external resources to ensure high-standard project outcomes. People Leadership & Organizational Design Build and manage a professional team within the functional area. Design an efficient organizational structure or feature team with minimal operating frictions. Provide tailored coaching to develop team members\' professional capabilities and work closely with them on Individual Development Plans (IDPs). Create a HIPO talent pool at the Manager and below level and foster cross-function talent movements. Influence & Collaboration Effectively manage multiple senior-level stakeholders and senior leadership to clearly communicate and influence their expectations, goals, and decisions. Demonstrate strong storytelling and presentation capability to make others interested and engaged, and help teams structure effective materials. Host and initiate larger meetings and workshops, leading full discussions to effectively drive conclusions and clear action items (To-Dos). Think about the big picture and seek opportunities to collaborate across different areas to achieve broader business objectives beyond a single function. Build information transfer channels and facilitate communications among teams to bridge organizational collaboration gaps. Share knowledge and know-how in your area of expertise to guide the team. Qualifications & experience 7+ years of experience in Business Operations, Strategy, or a related field, with 3+ years in a leadership role responsible for multiple functions or a major geographical market. Demonstrated experience leading multiple complex projects or core business initiatives across cross-functional teams. Proven ability to build, manage, and develop a professional team, including organizational design and talent development. Profound understanding and application of macro market factors (competitors, regulation, economics) to inform country or region-level strategy. Expertise in establishing and improving function-wide operational metric systems and frameworks. Proven track record of managing and influencing senior-level stakeholders (VP+ level). MBA or a Master\'s degree in Business, Economics, or a related quantitative field. Experience in a hyper-growth or platform-based technology company with international operations. Deep knowledge of the logic, rules, and principles behind multiple professional domains (e.g., supply, demand, pricing, marketing). Demonstrated ability to design complex strategies based on cost/benefit analysis and data-driven insights. Advanced skills in strategic storytelling and executive communication, capable of making presentations engaging and attractive to a senior audience. Why you\'ll love working at DiDi We create user value — We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven — We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration — Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone\'s best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity — Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth — We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion — Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams — At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. #J-18808-Ljbffr