Local Account Management

**Company Description**
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
**Job Description**:
**_ Scope of position:_**
To create a unique Expeditors customer experience through total ownership of an accountability to:
- Understand global customer´s profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development.
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
**_
Reporting Structure_**
Customer Retention and Development Manager
**_
Job Expectations and Key Responsibilities_**
- Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
- Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
- Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
- Promote Expeditors marketing activities and customer events.
- Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends.
- Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.
- Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
- Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
- Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.
- Initiate value added solutions based on Expeditors service offerings and technology.
- Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.
**Qualifications**:
**_ Qualifications_**
- University or equivalent business qualifications;
- Proven work experience in

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