Information Technology Manager

Overview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we can make a difference in the lives and futures of our clients - in real terms. Our team at Ledn is a passionate group of individuals from diverse backgrounds. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. We are building, innovating and revolutionizing financial services. The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT. The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments. The right person is passionate about automation, scripting, and building infrastructure as code, as well as helping end users who are in need of help. You will be a participant in the design, implementation and management of our growing corporate cloud-first infrastructure and networks. You will have a passion for innovation and creative problem solving, and be adaptable to the ever-changing landscape of the corporate infrastructure environment. You will be a highly motivated, dependable technologist who shares our passion and wants to be part of a fast-moving and highly execution-oriented team. You will work closely with Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR. The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to grow IT skills and expertise. This role reports to the Director of IT. What You’ll Do Be customer-facing and the first line of support; own support and deliver an outstanding experience to employees via Slack, Jira, etc. Troubleshoot on Mac platforms; manage end-user devices and ensure enterprise MacOS compatibility. Procure and deliver technology equipment; manage onboarding and offboarding experiences for employees. Design, test, build, and document programs, policies, and tools; contribute improvements to knowledge base. Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.). Manage Mac endpoint and mobile device management tools (MDM/EMM). Contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.). Document solutions, craft help articles, and automate routine tasks. Manage, respond to, and resolve critical incidents; prioritize and track tickets. Work on projects over sprints with Jira; follow agile methods and set own objectives and key results aligned to team goals. What You Bring to Ledn 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, python, etc.; experience with open source tooling (Nudge, CIS Benchmark scripts, Splash Buddy, Munki, etc.). Experience integrating SSO into Okta and creating workflows; strong API integration skills. Remote support across multiple countries/time zones; experience shipping and receiving hardware and managing customs. Excellent communication across all media; ability to articulate clearly and empathetically in diverse contexts. Strong writing skills for tickets, email, Slack; ability to craft clear, concise communications. Security-minded with knowledge of PGP; basic networking fundamentals and OSI model troubleshooting. Self-management, with the ability to scope projects and priorities across multiple teams; strong organizational skills and adaptability. Nice to Have Some familiarity with AWS; experience with GAM and command-line interfaces. Jamf certifications, Okta certifications, Google Workspace certifications. Culture & Benefits Remote-friendly with global teams; work remotely anywhere in the world for up to 180 days (subject to restrictions). Comprehensive, best-in-class total rewards package, including PTO and equity opportunities. Inclusive work environment; Ledn is an equal opportunity employer. We value diversity and inclusion. Equal Opportunity & Recruitment You may reach out to the Ledn team for accommodation requests throughout all stages of the recruitment process. Requests will be addressed confidentially. No agencies or recruiters; we do not accept unsolicited agency resumes and are not responsible for fees related to unsolicited resumes. Ledn Working Environment: Our team is global and remote-first. This job posting may be followed by a short video response as part of the selection process. Location note: Ituiutaba, Minas Gerais, Brazil. Get notified about new Information Technology Manager jobs in this area. #J-18808-Ljbffr