Software Engineer in Support

2 meses atrás


Joinville, Brasil 7percent Ventures Ltd. Tempo inteiro
Software Engineer in Support

Location: LATAM / Brazil

Core skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software Engineer

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times . At Bitmovin , we know that to be the best, we have to have the best people. So we are an inclusive flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self. Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximize the value our customers gain from our products in media compression, playback, and analytics.

Your Impact

You will make an impact that matters by:

  • Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
  • Having experience in software development with JavaScript OR Java, and foundational knowledge of Swift, Kotlin, Python
  • Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds
  • Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin
  • Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts across within the region, in partnership with Customer Success Managers

It would be great if you have experience in:

  • Support or other service-oriented customer-facing roles
  • Excellent written and verbal communication, love for communicating with people
  • Software development and troubleshooting complex technical issues as well as researching and offering solutions, including potential workarounds
  • Using support and CRM tools such as Zendesk/Intercom/Jira Service Desk
  • Video compression and/or playback technologies
It would be even better if you have:
  • Second Language (Spanish, written and spoken)
  • Experience with mobile development
  • Experience with Video encoding
  • Experience with Git and CI/CD processes
  • Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process
  • Experience in Linux systems administration
  • A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development
Why do this at Bitmovin

There is a lot on offer here:

  • View the benefits on our Careers Page
  • Get to know our outstanding culture showcased on LinkedIn
  • Check the employee reviews on Glassdoor

Apply for the role, and let’s get talking

#J-18808-Ljbffr
  • Software Engineer In Support

    2 semanas atrás


    Joinville, Brasil 7percent Ventures Ltd. Tempo inteiro

    Software Engineer in SupportLocation: LATAM / BrazilCore skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software EngineerBitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC,...


  • Joinville, Brasil 7percent Ventures Ltd. Tempo inteiro

    Software Engineer in Support Location: LATAM / BrazilCore skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software EngineerBitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers...


  • Joinville, Brasil Bitmovin Tempo inteiro

    Core skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software EngineerBitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times...


  • Joinville, Brasil Bitmovin Tempo inteiro

    Core skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software Engineer Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times...

  • Software Engineer In Support

    2 semanas atrás


    Joinville, Brasil Bitmovin Tempo inteiro

    Core skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software EngineerBitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times....

  • Software Engineer

    Há 2 dias


    Joinville, Brasil Canonical - Jobs Tempo inteiro

    Canonical is looking for a talented software engineer to join our distributed team that builds Anbox Cloud, which enables cloud-hosted containerised Android instances, and powers various Android streaming services such as gaming, medical security, and innovative new phone capabilities. **Key responsibilities** - Develop and maintain various components in Go...

  • Software Engineer

    2 semanas atrás


    Joinville, Brasil 1WorldSync Tempo inteiro

    Join the Global Product Content Orchestration LeaderWe’re not just looking for people to stand in, we’re looking for people to stand out. We value new perspectives and a variety of thought and experience.Technology Enabled and EmpoweredTalented, Professional TeamsOur CommunityMission Critical Products & ServicesWe offer a wide range of benefits along...


  • Joinville, Brasil Canonical - Jobs Tempo inteiro

    This is an python software engineering opportunity for a computer lab engineer passionate about open source software, Linux, and the latest server and network technologies. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, a growing international software company. As a MAAS Hardware Lab Engineer...


  • Joinville, Brasil Whirlpool, Inc. Tempo inteiro

    Requisition ID: 66170ABOUT WHIRLPOOL CORPORATIONWhirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including...

  • Software Engineer

    2 semanas atrás


    Joinville, Brasil 1WorldSync Tempo inteiro

    Join the Global Product Content Orchestration Leader We’re not just looking for people to stand in, we’re looking for people to stand out. We value new perspectives and a variety of thought and experience.Technology Enabled and EmpoweredTalented, Professional TeamsOur CommunityMission Critical Products & ServicesWe offer a wide range of benefits along...


  • Joinville, Brasil Nidec Global Appliance (Brasil) Tempo inteiro

    The R&D team in Control and Embedded Software is involved in the development of frequency inverters and control boards. This team supports the Nidec GA Commercial Applications business segment by creating and maintaining solutions that maximize the benefits of variable-speed technology in the refrigeration system and simplify its...


  • Joinville, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of e-commerce marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of GMV. We’re honored to have served 10% of the Fortune 500. Over 250 global brands like ABB, AB InBev, ACCO,...

  • Software Engineer

    3 semanas atrás


    Joinville, Brasil 1WorldSync Tempo inteiro

    Join the Global Product Content Orchestration LeaderWe’re not just looking for people to stand in, we’re looking for people to stand out. We value new perspectives and a variety of thought and experience. Technology Enabled and Empowered Talented, Professional Teams Our Community Mission Critical Products & Services We offer a wide range of benefits...


  • Joinville, Santa Catarina, Brasil Pixida Do Brasil Tempo inteiro

    Are you a passionate professional in the field of automation test engineering? Do you want to play a key role in shaping the future of digital services? We are looking for a skilled Senior Automation Test Engineer to join our team in Joinville, Brazil.About UsPixida is an international group of innovative technology companies offering comprehensive...

  • (Fluent German

    Há 5 dias


    Joinville, Brasil SupportYourApp Tempo inteiro

    (fluent German & English) Customer Support Consultant, part-time (Joinville)Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office....

  • Wordpress Support Specialist

    3 semanas atrás


    Joinville, Brasil WPMU DEV Tempo inteiro

    As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses. Are you tech-oriented and love to work from home? Do you like coding and helping people? Then this is your chance to...


  • Joinville, Santa Catarina, Brasil 1Worldsync Tempo inteiro

    Job Overview:Simplus a 1WorldSync is the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem.Estimated Salary: R$ 5,500 - R$ 6,500 per monthJob Description:Assist in customer files in the Simplus systemForward the service to the...

  • (fluent German

    1 semana atrás


    Joinville, Brasil SupportYourApp Tempo inteiro

    (fluent German & English) Customer Support Consultant, part-time (Joinville)Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home...


  • Joinville, Brasil Incsub, LLC Tempo inteiro

    Are you fed up with the same routine, day in, day outwake up, work, eat, rinse, repeatyawndreaming of making a change, making a difference, and doing something you enjoy from anywhere in the world you fancy? Stop dreaming about tomorrow; start making a difference today. Join our team at WPMU DEVand be the hero you’ve always known yourself to...


  • Joinville, Brasil A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Tempo inteiro

    **Requisitos**: - Education in Engineer or Administration; - Knowledge of the methods of projects management; - Detailed knowledge of target costing and VA/VE; - Technical competence regarding production technologies (stamp, injection ); - Fluent English skills, must be able to successfully conduct negotiations. **Atividades**: - Prepare and lead target...