Regional Intake Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Join Our Team as a Regional Intake Manager We are seeking a strategic, results-driven Regional Intake Manager to lead and inspire our multi-state Intake teams. In this pivotal role, you will lead the patient intake journey end-to-end by optimizing workflows, ensuring seamless onboarding of new patients, and fostering cross-department collaboration to deliver exceptional patient experiences. We’re looking for a leader with a proven record of operational excellence, including setting and achieving ambitious Key Performance Indicators (KPIs), implementing process improvements, and developing high-performing teams. This position is ideal for someone who thrives on strategic thinking, data-driven decision-making, and hands-on leadership to elevate both team performance and patient care. Consistent with LifeStance’s values, every team member supports our shared mission. You may be called upon to participate in projects and initiatives beyond the scope of this description, and you are expected to model and champion our core values every day. Compensation: $85,000 - 110,000 annually, with additional annual bonus potential Location: RemoteMonday-Friday RESPONSIBILITIES Strategic Leadership Act as the primary liaison between Intake, local offices, clinical leadership, and internal departments to drive process improvements and ensure efficient operations. Collaborate with Division leadership and Business Development to strengthen referral relationships and align Intake KPIs with broader marketing and business strategies. Champion new technologies and process enhancements, leading teams through organizational change with clarity and confidence. Team Development & Management Recruit, coach, and mentor managers and frontline staff, cultivating a high performing, engaged team with clear career paths. Conduct regular team meetings, one on one meetings, and quality assurance assessments, fostering open communication and continuous improvement. Oversee employee performance reviews, coaching, and development plans while ensuring compliance with company and departmental policies. Partner with the training department to maintain up-to-date onboarding and ongoing education for all Intake staff. Build engagement strategies to reduce attrition, promote a culture of belonging, and identify emerging leaders to create an employee pipeline across the intake team and organization. Operational Excellence & Metrics Design and refine intake workflows to optimize efficiency and elevate the patient onboarding experience. Monitor daily, weekly, and monthly performance using Intake technology (phone, email, work-item queues, and EHR systems). Establish, track, and analyze KPIs, providing regular performance reports and actionable insights to senior leadership. Develop and manage staffing models to meet service-level goals, balancing forecasted demand, workforce capacity, and budget considerations. Proactively assess operational risks, ensuring HIPAA and regulatory compliance across all intake processes. Customer & Patient Experience Address escalated patient concerns promptly and effectively, collaborating with staff and providers to ensure resolution. Encourage the adoption of innovative practices and continuous learning to meet evolving industry standards and patient needs. Participate in Intake department workflows as needed to maintain service quality and demonstrate hands-on leadership. REQUIREMENTS Education Bachelor’s degree required; Master’s in healthcare administration, business, or related field preferred. In lieu of a degree, 5+ years of progressive management experience in a healthcare-related field will be considered. Professional Experience 5+ years of leadership experience managing multi-location and remote teams of 50+ employees in a healthcare. 3+ years of contact center operations leadership with a clear understanding of telephony, workforce optimization, and quality oversight. 3+ years of healthcare operations experience, preferably within medical or behavioral health settings. Technical Skills Proficiency with Electronic Health Record (EHR) systems and contact center technologies; experience with Observe.AI and NICE (or similar telephony/workforce tools) strongly preferred. Knowledge of medical and commercial insurance terminology and intake-related workflows. Advanced data literacy, including ability to build and interpret performance dashboards and translate insights into actionable improvements. Demonstrated proficiency with Microsoft Office Suite, Teams, and Power BI; proven ability to quickly learn and adapt to new platforms and systems, troubleshoot basic technical issues independently in a remote environment, and leverage these tools for efficient remote operations. Leadership & People Management Proven success developing high-performing managers and teams, driving accountability, and engaging remote and hybrid staff. Exceptional interpersonal, written, and verbal communication skills; proven ability to influence across departments and at the executive level. Track record of process optimization and change leadership, including large-scale initiatives or technology implementations. Customer & Patient Experience Strong commitment to customer service excellence with experience handling escalated concerns and maintaining a patient-first mindset. Analytical & Strategic Skills Proven ability to establish, monitor, and exceed Key Performance Indicators (KPIs) while identifying opportunities through data analysis and implementing measurable strategies for improvement. Ability to translate complex data into clear insights and executive-level presentations. Adaptability & Work Environment Ability to thrive in a fast-paced, evolving environment, balancing strategic priorities with hands-on operational needs. Quiet, distraction-free, HIPAA-compliant home workspace. Remote position with occasional in-person meetings (approx. 10% travel). Culture & Compliance Commitment to LifeStance’s core values and a demonstrated ability to work with individuals of diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and cultures. Legally authorized to work in the United States. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. Prolonged periods of sitting at a desk and working on a computer. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to participate in virtual meetings and communicate effectively via phone, video, and written formats. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. LifeStance is an EEO/Affirmative Action Employer LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. LifeStance is an equal opportunity employer. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. #J-18808-Ljbffr