Service desk senior agent
Há 3 dias
Experience:3–5 yearsWe are seeking an experiencedService Desk Senior Agentto lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk Management:Oversee daily operations to ensure efficient and effective IT support.SLA & KPI Compliance:Monitor and maintain service levels and performance metrics.Voice Support:Deliver technical assistance via voice calls, resolving infrastructure issues promptly.Multilingual Support:Provide support in English and at least one additional language (Portuguese, French, Canadian French, Spanish, German, Polish, Vietnamese, or Mandarin).Incident Resolution:Manage incidents with accurate documentation and timely follow-up.Problem Solving:Diagnose and resolve technical issues with effective solutions.Collaboration:Work closely with IT teams and stakeholders for seamless service delivery.Mentorship:Train and guide junior agents to build a skilled and collaborative team.Documentation:Maintain clear and comprehensive process and resolution records.QualificationsExperience:3–5 years in IT Infrastructure Service Desk operations.Technical Skills:Strong knowledge of IT infrastructure (hardware, software, networks).SLA & KPI Expertise:Proven ability to meet performance targets.Communication:Excellent verbal and written skills in English and one additional language.Problem-Solving:Analytical mindset to troubleshoot and resolve issues.Customer Service:Commitment to delivering a positive user experience.Certifications:ITIL, Comp TIA A+ or equivalent (preferred).Preferred SkillsFamiliarity with ITSM tools and remote support techniques.Knowledge of ITIL best practices.
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Service Desk Senior Agent
Há 4 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 yearsWe are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk...
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Service Desk Senior Agent
Há 2 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Service Desk Senior Agent
Há 5 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 yearsWe are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk...
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Service Desk Senior Agent
Há 3 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 yearsWe are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk...
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Service Desk Senior Agent
Há 5 dias
São Paulo, Brasil Ltimindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Service Desk Senior Agent
Há 5 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Service Desk Senior Agent
Há 3 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities - Service Desk...
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Service Desk Senior Agent
Há 3 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Service Desk Senior Agent
Há 3 dias
são paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Service desk senior agent
Há 3 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
