Account Director

Join to apply for the Account Director role at GrowthX AI Get AI-powered advice on this job and more exclusive features. Important: Upload your resume as a PDF. Resumes in other formats (e.g., DOC or DOCX) will be automatically disqualified by our AI systems. About GrowthX AI At GrowthX, we've redefined what AI-powered growth means for modern marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 50+ companies ranging from high-growth startups to industry leaders like Surge AI, Loveable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Homebase. We've built something different—what we call "service-as-software." Instead of handing you tools and leaving you to figure them out, we deliver complete outcomes. Our platform combines sophisticated AI workflows with expert human oversight to create, distribute, and optimize content that drives real business results. Our philosophy is simple: AI should serve experts, not replace them. We're not just building software. We're building the growth infrastructure that marketing teams wish they'd always had. About The Role The Account Director is accountable for ensuring every customer achieves measurable growth every quarter. You own outcomes — not activity. You drive real results that customers care about: increased traffic, improved search and AI visibility, stronger conversions, and tangible pipeline impact. You’ll lead a team of Strategists and Editors, ensuring they deliver consistent excellence without needing you in every conversation. You’ll set the playbook, remove blockers, develop talent, and intervene only when your experience is needed most. You’ll stay closely involved with our most strategic customers, using your judgment to know when to step in and when to let your team lead. Ultimately, you own the numbers: retention, quality, growth, and customer success. Who You Are Outcome-Driven Leader: You’ve personally driven measurable growth — traffic, rankings, conversions — and know what actually works. Strategic Operator: You can zoom out to define the strategy and zoom in when high-stakes execution demands your attention. Systems Thinker: You turn insights into playbooks that scale across accounts and teams. Talent Developer: You build teams that think strategically and connect every action to customer outcomes. Decisive and Pragmatic: You act quickly on what matters and avoid unnecessary complexity or process theater. Accountable: You own results. When retention or performance dips, you take responsibility — and fix it fast. You might be a fit if you… Have 5+ years experience in either: Demonstrated expertise in Growth Marketing roles, creating and implementing growth strategies that drove real results. Are comfortable talking SEO strategy with the C-suite at Enterprise tech companies. Are an excellent communicator with a track record of building strong client relationships. Have a commercial mindset — you understand client value, spot growth opportunities, and know how to align solutions with business outcomes. Can confidently quarterback across internal teams (product, engineering, design) to advocate for your clients while protecting internal bandwidth. Are highly organized, detail-driven, and great at managing competing priorities. Thrive in fast-paced, high-ambiguity environments and love building from scratch. Are intellectually curious, and have heavily experimented with or implemented AI and automation tools in your daily work. Can do the work yourself. We don’t want someone who points at other people to get things done. What you’ll do Drive Customer Outcomes Ensure every account has a clear, measurable growth plan. Review performance metrics (traffic, rankings, AI visibility, conversions) regularly. Double down on winning strategies and cut losing efforts quickly. Translate performance into business impact and communicate that story to customers. Step in to course-correct when accounts fall short of growth targets. Lead and Develop the Team Build and coach a high-performing team that connects work to business outcomes. Teach strategic thinking — not just task execution. Remove barriers before they become emergencies. Identify and address performance or fit issues decisively. Create a culture of accountability, learning, and customer obsession. Own the Systems and Playbooks Build playbooks around what actually drives results — not theory. Identify performance patterns across accounts to replicate success. Design frameworks for opportunity identification and prioritization. Implement scalable systems to maintain quality as the organization grows. Manage the Portfolio Strategically Oversee the full customer portfolio with attention to risk, retention, and expansion. Maintain high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Identify expansion opportunities through proven performance gains. Ensure consistent delivery standards across all accounts and functions. Lead Strategic Accounts Partner directly with executive stakeholders at key accounts. Participate in MBRs/QBRs and renewal or expansion conversations. Build trust with senior client leaders and ensure GrowthX.AI is viewed as a strategic growth partner. Stay involved in critical accounts where stakes and visibility are highest. Perks Fully Remote Work Work from anywhere—your productivity, your space We help set up your work environment to enable your best work. Minimal meetings and async communication for deep focus Ample Time Off Enablement for you to recognize your countries holidays We encourage you to take the time you need to recharge Professional Growth We’re an AI forward culture and work environment - Learn all things AI Access to training, workshops & mentorship programs Support for external conferences & industry events