CWI Service Delivery Coordinator

4 semanas atrás

Macaé, Brasil Baker Hughes Tempo inteiro

Would you like to be part of a successful team?

Join us

Our team ensures that Baker Hughes maximizes its short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs.

Partner with the best

In this role you will coordinate the required job activities across organizational boundaries to ensure Baker Hughes executes the job in line with customer and Baker Hughes expectations and contract terms and conditions.

As a CWI Service Delivery Coordinator – Fishing Services, you will be responsible for:

  • Managing client relationships through being the primary contact for job preparation, execution and close out.
  • Providing firsthand technical support for ongoing projects.
  • Scheduling and dispatching of resources in line with job requirements.
  • Ensuring prompt escalation of issues that can impact service delivery to ensure delivery of clients' objectives.
  • Ensuring assigned contracts and quotes are fully understood and invoices are correct.
  • Coordinating and monitoring all job activities for our business to ensure successful completion.
  • Monitoring and tracking service delivery metrics to identify areas for improvement and optimize processes.
  • Conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
  • Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives.
  • Making prompt escalation of issues that can impact service delivery.
  • Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.
  • Ensuring Baker Hughes HSE and Quality standards are met.

Fuel your passion

To be successful in this role you will:

  • Have a bachelor degree in Engineering or previous experience in the role.
  • Have extensive experience in Fishing Operations.
  • Show experience in leadership positions will be a plus.
  • Be a user of Microsoft Office, SAP and Job Center.
  • Have experience in torque and drag and fishing design will be a plus.
  • Demonstrate experience with wellbore intervention and/or plug and abandonment.
  • Have excellent oral and written communication skills.
  • Have interpersonal skills to work well with colleagues and customers across all businesses and cultures.
  • Be able to manage multiple projects and/or deadlines.
  • Proven leadership and people management capabilities.
  • Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.
  • Demonstrate ability to solve problems.
  • Show advanced English knowledge.
  • Be fluent in Portuguese.

Desired Qualifications / Characteristics:

Preferred prior experience includes roles such as: field/remote engineer, applications engineer or similar.

Work in a way that works for you.

This position is 100% on site - Lagomar, Macaé.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

  • Contemporary work-life balance policies and wellbeing activities.
  • Comprehensive private medical care options.
  • Safety net of life insurance and disability programs.
  • Tailored financial programs.
  • Additional elected or voluntary benefits.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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