UX/ UI Lead

Global Tech Recruiter @Tata Consultancy Services | Talent Acquisition | Recruitment Process Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that’s why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. TCS Pace Port São Paulo is a strategic co‑innovation hub where we bring together our clients, startups, academics, and TCS experts to solve complex business challenges and pioneer the future. We are the epicenter of design‑led innovation in Latin America, transforming bold ideas into tangible, scalable solutions. Role Overview We are seeking a visionary and hands‑on Design & Innovation Lead to become the beating heart of our Pace Port. You will be the chief advocate for human‑centered design, responsible for leading clients and cross‑functional teams through the end‑to‑end innovation journey. You will not just facilitate workshops; you will orchestrate breakthrough moments that redefine industries and create measurable business impact. Key Responsibilities Lead and facilitate dynamic, high‑impact design thinking workshops, design sprints, and co‑creation sessions with senior client stakeholders to uncover deep user needs and business pain points. Synthesize complex information from research and workshops to reframe business challenges into actionable, human‑centered problem statements and “How Might We” questions. Translate abstract ideas into tangible concepts. Create low and high‑fidelity wireframes, interactive prototypes (using Figma), and service blueprints to communicate vision and test hypotheses rapidly. Design end‑to‑end service experiences and business models, considering all touchpoints, user journeys, and back‑stage processes to ensure solutions are viable, feasible, and desirable. Act as a trusted advisor to clients on their innovation and digital transformation journeys, demonstrating the value of design thinking and user‑centricity. Work seamlessly with TCS technical leads, researchers, and domain experts, as well as external partners from startups and academia, to build holistic solutions. Qualifications & Skills Proven experience in a design thinking, service design, or UX strategy role, preferably within a consulting, innovation agency, or corporate innovation lab. Mastery of virtual and in‑person collaboration tools such as Mural, Miro, or FigJam. Expertise in prototyping and design tools, primarily Figma. Proficiency in Adobe Creative Suite is a plus. A strong portfolio showcasing your facilitation skills, design process, and examples of how your work led to tangible business outcomes. Exceptional storytelling and communication skills, with the ability to engage and persuade C‑level executives and large groups. Fluency in Portuguese and English. Ideal Candidate Has experience working in or with major industries in the LATAM region (e.g., Finance, Agribusiness, Retail). Understands the fundamentals of business strategy and can articulate the ROI of design. Is a systems thinker who can connect user experience to business processes and technology architecture. Thrives in ambiguity and is adept at managing multiple stakeholders in a fast‑paced environment. Is a natural leader and mentor, eager to elevate the design practice within the Pace Port and beyond. What do we offer? Health insurance Life insurance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio‑economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process. At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr