Disputes with Voice Analyst

Overview

Disputes with Voice Analyst - Portuguese

A.P. Moller - Maersk is hiring a Talent Acquisition Specialist LATAM | RPO Recruiter | Early Talent Specialist | Trilingual Recruiter. We have a vision beyond the ocean: integrating container logistics, connecting and simplifying our customers' supply chains. We rely on our people to make this happen

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful career path.

Our opportunity

Disputes with Voice Analyst

Work Model: Hybrid (3 days a week in the office)

Key Responsibilities

• End to end disputes handling, from case logging to resolution alignment with the customer
• Analyze dispute cases following Global Disputes SOP and/or country-specific procedure
• Perform amendments in Maersk Core systems for accepted disputes
• Communicate with customers via phone and email to gather additional information or align on resolution and promise to pay
• Address root causes by coordinating with Maersk responsible parties or customers
• Collaborate with internal stakeholders to clarify dispute cases
• Participate in projects related to customer account clean-up, automation, and process improvements
• Perform ad hoc tasks as needed, such as gembas, report creation, and audits

Who we are looking for

• Background: Strong experience in customer service, collections, or disputes within a BPO or customer-facing environment
• Communication Skills: Excellent verbal, written, and presentation skills
• Clarity: Ability to convey findings and resolutions clearly and concisely to customers
• Analytical Acumen: Strong attention to detail and analytical skills
• Process Adherence: Compliant with process execution guidelines
• Collaboration: A team player with proven ability to work independently, prioritize, and handle pressure
• Relationship Building: Skilled at establishing good working relationships both internally and externally
• Proactive Work Ethic: Takes initiative to identify necessary tasks
• Organizational Skills: Efficiently manages multitasking, prioritization, and meeting deadlines
• Software Proficiency: Proficient in Microsoft Office Suite, especially Outlook, Excel, Word, and PowerPoint

Qualifications

• Bachelor’s Degree in any course. Logistics/Supply chain related fields preferred
• At least 2 years of work experience - BPO/Logistics or Other Industries
• Industry experience in supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred
• Fluent in Spanish/Portuguese (AS NEEDED) and English language both verbal and written
• Experience using any CRM especially Salesforce.com, AFLS, Athena, MePC, CMD (Customer Master Data)
• Must be proficient in MS Office programs such as Excel, Word, and Outlook
• Amenable to work on night shift and hybrid set up

Equal Opportunity

At Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including—but not limited to—gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a true source of strength for building high-performance teams.

About Maersk

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers' supply chains. We operate in 130 countries and employ around 70,000 people. Learn more at

Maersk is committed to a diverse and inclusive workplace and is an equal opportunities employer. We welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

If you are interested, apply here: Maersk Careers

Seniority level

• Associate

Employment type

• Full-time

Job function

• Industries

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